I tried this hotel, expecting not to like it because it was a Courtyard and not a full service Marriott. However, it won me over with location, views, and room features. I have now returned several times.
Note: this hotel is definitely NOT your typical Courtyard; it was previously a Doubletree.
The hotel offers "Bay view" rooms and "City View" rooms. (There are also a few rooms on the side which will offer some views of the bay as well.) The views of the bay are spectacular - and most rooms have balconies, furnished with a small table and chairs (perfect for enjoying morning coffee).
Most (though not all) rooms have refrigerators, and several have a wet bar. The decor seemed fresh and updated. Some of the rooms are a bit small, but overall they work. Most of the bathrooms are quite small - but some have been upgraded with granite countertops. There are a variety of room configurations - it's not a cooker-cutter floor plan.
There are a number of suites, which offer the most space I have every seen in hotel suites. They include a dining room table and (sometimes) walk-in closets. The sofas and chairs seem fresh and new. The wooden furniture (tables, dressers) is not necessarily new,, but is "classic" and works.
There are a limited number of rooms per floor (6-10) so you are not walking down long hallways. There is a small exercise room (barely adequate) and nice self service laundry facility.
Parking is valet only - a pain. The valet staff is pleasant but not always fast. The front desk people run the gamut from good to downright rude. Some of them have no interest in going the extra mile. (They must have skipped the normal Marriott training or something!)
Room has always been cleaned and re-supplied to my satisfaction.
The location is a bit more remote than other areas, but Coconut Grove has a relaxing feeling and charm.
If you get a bay view room, it will definitely enhance your experience. You need to be on floor 7 or...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello and thank you for taking the time to share your feedback, we're happy you enjoyed your stay and we appreciate your great review on our hotel. I will however be speaking to our front desk team on your comments around consitency, as feedback like this only makes us better in delivering great customer service.
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We look forward to your return
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.