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“Great Service, Quality of Room not so Great” 3 of 5 stars
Review of Courtyard Miami Coconut Grove

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Courtyard Miami Coconut Grove
3.5 of 5 Hotel   |   2649 South Bayshore Drive, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #66 of 130 hotels in Miami
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Service, Quality of Room not so Great”
3 of 5 stars Reviewed September 10, 2012

I was expecting the hotel & room to look like the pictures on Expedia or on Marriott's website. I was disappointed in the quality of the room, it wasn't as plush and luxurious as anticipated. The beds were comfortable. The staff & valet staff were very accommodating. This is a decent location if you are looking for a budget friendly option.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, September 18, 2012
Thank you for your review!

I reviewed your comments regarding your recent stay with us. We do take all our comments seriously and appreciate all the feedback we can get. Next time you stay with us please ask for one of our bayfront rooms, we'd gladly upgrade you if avaiable. Thanks you for your kind words on our staff and service.

Looking for forward to your next stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
SF
Top Contributor
156 reviews 156 reviews
80 hotel reviews
Reviews in 57 cities Reviews in 57 cities
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed September 9, 2012

We stayed here last year on a free night and it was perfect for that reason. We stayed here again this year as part of a long weekend and again used a free night stay. They upgraded my partner and I to a suite which was nice and large with great views from the 17th floor. It was great considering it was free. Here are my pros and cons:

Pros:
Location in the grove and easy walking distance to the main area for bars and restaurants. Across the street is a high end grocery store if you want to stock up on food and drinks.
The pool is nicely maintained and the cafe off the pool offers some ok food. Day staff are very friendly but the overnight staff are not. (after 11pm). Public areas are well maintained and nice.

Cons:
Rooms are run down and need a refurbishment. The mattress was so so and the bathroom small. The elevator was not working (one of two) and so getting up and down off the floor was painful. We were there over a weekend and no service over the weekend from the maintainence staff for elevators I guess. Door in the bathroom was peeling at the bottom and needed to be replaced. This courtyard had a great location, nice public areas and terrific day time staff but the room is just very basic and you get what you pay for. SO if you get a good rate, and know you are out except to sleep it is fine. What I did not like was the overnight staff (5am) when I came down asking for information. They were very unfriendly. We asked for a late check out as a result of status and he gave us an hour. The day before the desk agent said no problem we are wide open and just come down in the morning. We went out for the morning came back and the day staff extended our stay until 3pm. As well the overnight desk clerk did not change our key cards so we could get back into the room. So that meant another trip upstairs on a very slow elevator and a long wait to go back downstairs to have the keycard changed. Sloppy customer service by the night agent. I asked for two pool towels as we were going snorkeling (hence the need for the late checkout) and was told you cannot take towels to the beach. I said ok, went outside took two pool towels and went snorkeling. How can you have a hotel close to the water and not expect your guests to need beach towels? These were very basic medium size cheap hotel towels. Come on. Not a good customer service policy.

Room Tip: try a corner room. Good views with a Balcony. Avoid the ones with a high cement wall. Some have r...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, September 10, 2012
Thank you for your review,
I reviewed your comments regarding your recent stay with us; we do take all comments seriously and appreciate all the feedback we can get. I do apologize if your room did not meet your expectaton. Since your stay with us we've had the elevator reparied and the room has been updated along with new mattresses in some of our rooms. We have taken corrective action to ensure that these challenges do not occur again.
Thank you
We hope to see you soon
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Chicago, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2012

I stayed in this hotel a couple of months ago for two nights and could not complain. The hotel has nice and spacious common areas and these are well maintained. The rooms are also sufficiently large and come with most amenities. The view was not as spectacular as expected but we did not specify to want a room on the top floors so yeah. The location of the hotel is close to most sites of interest and good shopping. The beaches are quit far away so a sort of hotel shuttle would have been nice. All in all a great stay in this hotel.

Room Tip: get a room on the top floors!
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, September 18, 2012
Thank you for your review!

I reviewed your comments regarding your recent stay with us. We do take all our comments seriously and appreciate all the feedback we can get. Next time you stay with us please stop by and say hello, and try Crandon Beach on Key Biscayne, 3 miles south of us, it's incredible

Looking for forward to your next stay
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Jomtien
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 9, 2012

We stayed here from July 31st till Aug 5th
Location: Perfect for hop on hop off bus, which brings you to all places of interest.
Hotel: Friendly and very helpful staf. Alexis was a excelent example of that. thanks, Alexis for all your advice and commitment. Breakfast isd offered with literaly Starbucks standards.
Small note: If you want to go the the beaches from here, it takes a 25 to 30 minutes drive by taxi at the rate of 40 dollars.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, September 10, 2012
Thank you for your review,
I reviewed your comments regarding your recent stay with us; we do take all comments seriously and appreciate all the feedback we can get. We appreciate your kind words and I'll be sure to share them with the team

We hope to see you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Johns, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2012

I stay in hotels 3 nights a week for business travel. This hotel is a 1 star with a 4 star price. Ants, cable kept going in and out, mattress terrible quality, no working elevator, dirty carpets, and smell was horrendous. Many other Miami higher quality hotels at a cheaper price. Marriott should be ashamed to have this hotel in its chain.

Room Tip: Do not stay here
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, July 24, 2012
Thank you for response, I'm sorry your stay was not as you expected, it was unfortunate that we lost power in several times with the storms causing our elevators and cooling systems to fail; although our emergency backup did work there was a little delay with the elevators and AC. We take pride in our cleanliness; our carpets are professionally cleaned and sanitized 4 times a year, our mattresses are new pillow top mattresses, with pillow top protectors, if in the future you don't like the pillow top we can remove one layer to make the mattress firmer.
Again thank you for your comments; we have taken the necessary steps with our teams to ensure all our guests enjoy a great stay
Sincerely
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Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 18, 2012

This hotel is in a good location. You are in walking distance to the area with all the shops and restaurants. There is a Fresh Market (supermarket) across the street. Also, a couple of restaurant/bar (Monty's and Scotty's) on the water within a short walking distance.
The room was clean and bed was comfortable. I was in a suite with a beautiful bay view. No complaints here except parking. It's valet only for $29. However, you can parking on the side of the side for much less. It's $1.50 and hour and free after 2:00am. I think?

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, September 10, 2012
Thank you for your review,
I reviewed your comments regarding your recent stay with us; we do take all comments seriously and appreciate all the feedback we can get. Thank you for your kind words, just to clarify parking is 20 plus tax and yes you can self park at 1 dollar an hour and free after midnight to 10am
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 11, 2012

I was originally really excited that Courtyard moved into the property in Coconut Grove. However, after our stay in March I won't be returning.

1) Front desk staff was not nice (not typical for a Marriott property, usually Courtyard staffs are really friendly)

2) "Bay view" is nonexistent until at least 10th floor... We were on 6 and were blocked by marina

3) We stayed with points; for number of points per night should have just stayed at Residence Inn (which is in heart of Cocowalk area). Would have gone in knowing there wasn't a view but at least gotten free breakfast out of it AND spent significantly less points per night.

4) The front desk made some comment that the higher floor rooms were reserved for paying customers, not those on points. I call BS on that because if we are using points that means we are loyal to the brand. Do not screw us because we are using points at the property.

I am a regular Marriott customer and was sorely disappointed by this property. Next time my husband and I visit Coconut Grove, we will either stay at the other Marriott properties.

Room Tip: In order to get a "bay view" you need to be well above the sixth floor. We were on 6 and i...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review, July 18, 2012
Thank you for your review!

I reviewed your comments regarding your recent stay with us. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for not being able to get you up higher in the hotel, so your view was not obstructed of the bay. I saw that we where able to upgrade you to our bay view side, which gave you the view of the pool and marina, but we did not communicate the fact that our top floors where sold out to you correctly. I’ve spoke to our team on how we should have communicated this, as we strive to move all our reward members from a city view room to a bay view room when they’re available.

I’ve taken the corrective action to ensure in the future we communicate correctly to all our guests.

Sincerely
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Additional Information about Courtyard Miami Coconut Grove

Address: 2649 South Bayshore Drive, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove , South Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 130 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Miami Coconut Grove 3.5*
Official Description (provided by the hotel):
Break away from business as usual! Introducing the Courtyard Miami Coconut Grove hotel, where the views are spectacular and location perfect. ... more   less 
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Also Known As:
Courtyard Miami Coconut Grove Hotel Miami
Doubletree Coconut Grove
Doubletree Miami Beach
Miami Doubletree

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