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Courtyard Miami Coconut Grove: Traveler Reviews

3.5 of 5
2649 South Bayshore Drive, Miami, FL 33133 (Coconut Grove)
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Courtyard Miami Coconut Grove
Ranked #63 of 131 hotels in Miami
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163 reviews from our community

    Trip type
Traveler rating
    30
    58
    47
    14
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Date Rating
Jomtien
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Perfect location for the hop on hop off bus station”
4 of 5 stars Reviewed August 9, 2012

We stayed here from July 31st till Aug 5th
Location: Perfect for hop on hop off bus, which brings you to all places of interest.
Hotel: Friendly and very helpful staf. Alexis was a excelent example of that. thanks, Alexis for all your advice and commitment. Breakfast isd offered with literaly Starbucks standards.
Small note: If you want to go the the beaches from here, it takes a 25 to 30 minutes drive by taxi at the rate of 40 dollars.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Peter v about Courtyard Miami Coconut Grove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review
September 10, 2012
Thank you for your review,
I reviewed your comments regarding your recent stay with us; we do take all comments seriously and appreciate all the feedback we can get. We appreciate your kind words and I'll be sure to share them with the team

We hope to see you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Johns, Florida
1 review
1 helpful vote 1 helpful vote
“Very disappointed, not Marriott quality”
1 of 5 stars Reviewed July 21, 2012

I stay in hotels 3 nights a week for business travel. This hotel is a 1 star with a 4 star price. Ants, cable kept going in and out, mattress terrible quality, no working elevator, dirty carpets, and smell was horrendous. Many other Miami higher quality hotels at a cheaper price. Marriott should be ashamed to have this hotel in its chain.

Room Tip: Do not stay here
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Justin K about Courtyard Miami Coconut Grove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review
July 24, 2012
Thank you for response, I'm sorry your stay was not as you expected, it was unfortunate that we lost power in several times with the storms causing our elevators and cooling systems to fail; although our emergency backup did work there was a little delay with the elevators and AC. We take pride in our cleanliness; our carpets are professionally cleaned and sanitized 4 times a year, our mattresses are new pillow top mattresses, with pillow top protectors, if in the future you don't like the pillow top we can remove one layer to make the mattress firmer.
Again thank you for your comments; we have taken the necessary steps with our teams to ensure all our guests enjoy a great stay
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“No complaints here”
5 of 5 stars Reviewed July 18, 2012

This hotel is in a good location. You are in walking distance to the area with all the shops and restaurants. There is a Fresh Market (supermarket) across the street. Also, a couple of restaurant/bar (Monty's and Scotty's) on the water within a short walking distance.
The room was clean and bed was comfortable. I was in a suite with a beautiful bay view. No complaints here except parking. It's valet only for $29. However, you can parking on the side of the side for much less. It's $1.50 and hour and free after 2:00am. I think?

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by TheNick77 for Miami
Ask TheNick77 about Courtyard Miami Coconut Grove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review
September 10, 2012
Thank you for your review,
I reviewed your comments regarding your recent stay with us; we do take all comments seriously and appreciate all the feedback we can get. Thank you for your kind words, just to clarify parking is 20 plus tax and yes you can self park at 1 dollar an hour and free after midnight to 10am
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Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Don't Stay Here”
1 of 5 stars Reviewed July 11, 2012

I was originally really excited that Courtyard moved into the property in Coconut Grove. However, after our stay in March I won't be returning.

1) Front desk staff was not nice (not typical for a Marriott property, usually Courtyard staffs are really friendly)

2) "Bay view" is nonexistent until at least 10th floor... We were on 6 and were blocked by marina

3) We stayed with points; for number of points per night should have just stayed at Residence Inn (which is in heart of Cocowalk area). Would have gone in knowing there wasn't a view but at least gotten free breakfast out of it AND spent significantly less points per night.

4) The front desk made some comment that the higher floor rooms were reserved for paying customers, not those on points. I call BS on that because if we are using points that means we are loyal to the brand. Do not screw us because we are using points at the property.

I am a regular Marriott customer and was sorely disappointed by this property. Next time my husband and I visit Coconut Grove, we will either stay at the other Marriott properties.

Room Tip: In order to get a "bay view" you need to be well above the sixth floor. We were on 6 and i...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask HappySappy about Courtyard Miami Coconut Grove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review
July 18, 2012
Thank you for your review!

I reviewed your comments regarding your recent stay with us. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for not being able to get you up higher in the hotel, so your view was not obstructed of the bay. I saw that we where able to upgrade you to our bay view side, which gave you the view of the pool and marina, but we did not communicate the fact that our top floors where sold out to you correctly. I’ve spoke to our team on how we should have communicated this, as we strive to move all our reward members from a city view room to a bay view room when they’re available.

I’ve taken the corrective action to ensure in the future we communicate correctly to all our guests.

Sincerely
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Charlotte, North Carolina
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Good Location, Sticky Fingers....”
3 of 5 stars Reviewed June 21, 2012

This is my second Marriott review where things have gone missing....The good stuff first...the Courtyard Marriott did a good renovation. I stayed at this hotel (when it wasn't a Marriott)10+ years ago and it was scary...so, well done with what you have, Marriott. It has some rooms that have amazing views, and some rooms that look at the creepy guy in the building a stones throw away, so there's that. The pool is very, very nice, and they have a nice breakfast mini-service that has a lot of offerings. The locations could not be better. The space of the rooms vary. I have had some that were larger and some that were pretty small with very small bathrooms. It seems to be whatever the layout of the apartment was before it was a hotel. The bathrooms are clean but very low maintenance. The beds are comfy, and the air conditioner is good for me- has kind of a constant white noise sound that blocks out hall noise. Good sleeping. That being said, my brother's family and my family both stayed there over the holidays, and three pairs of expensive sunglasses went missing on the same floor, different rooms. When we spoke to management, no one knew anything and they said the people they had working there for years would never steal. That is fine, but I had given my sister glasses a mere 3 days before and they were gone along with another pair, and my Ray Bans that I have had for over 10 years disappeared too. You be the judge. Again, our property disappeared from another Marriott too, so I wonder what their policy is with staff. They seem to cover for them in the two experiences I had with stuff walking off...Bought my sister another pair of glasses...hope she doesn't take them to a Marriott. :)

Room Tip: ASK what view you are getting...ranges from amazing to amazingly creepy (shades shut the whole time...
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask beth s about Courtyard Miami Coconut Grove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at Courtyard Miami Coconut Grove, responded to this review
July 18, 2012
Thank you for your review!

I reviewed your comments regarding your recent stay with us. We do take all comments seriously and appreciate all the...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami Coconut Grove

Also Known As:
Courtyard Miami Coconut Grove Hotel
Courtyard Miami Coconut Grove Hotel Miami
Doubletree Coconut Grove
Doubletree Miami Beach
Doubletree Miami
Miami Doubletree
Address: 2649 South Bayshore Drive, Miami, FL 33133
Phone Number:
Region: United States > Florida > Miami > Coconut Grove , South Miami
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 131 hotels in Miami
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Break away from business as usual! Introducing the Courtyard Miami Coconut Grove hotel, where the views are spectacular and location perfect. ... more   less 
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