My friend and I stayed one night here before a Saturday cruise departure and booked the package deal. This included 2 transfers to the port as well as a full buffet breakfast. I am not sure what previous reviewers complained about. The staff were extremely customer focused, especially multitasker extraordinaire Melissa at the front desk and super friendly Yvonne at the breakfast buffet. The rooms are fine-come on, it's one night. The beds were comfy and although we were on the highest floor, not a sound from the airport or planes. Breakfast buffet was sumptuous, port transfer right on time and a free shuttle from airport to hotel. We would absolutely stay here again. This precruise package is a great deal!