This tour is in two parts, South Beach and city side.
The bus I was on for South Beach had recorded narration. I could have waited 30 minutes for a live narrator, and in hind-sight should have. The recording leaves a lot to be desired. Very light on the details or nuances of what makes South Beach so special. Only the very basic facts are given. Between points-of-interest, they play the same music over-and-over-and-over. Come on guys, mix it up. It's actually quite annoying.
Also, the (older) hostess on the beach tour was rude.
On the city side tour, our narrator was excellent. He gave the details / nuances I wish I had on the other tour. The only compaint was the driver. He had two modes, on and off. Harsh acceleration and braking made it uncomfortable for the passengers.
So overall, I wasn't real pleased with the value received, but it wasn't horrible either.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.