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“Great location, nice amenities” 4 of 5 stars
Review of JW Marriott Miami

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JW Marriott Miami
5.0 of 5 Hotel   |   1109 Brickell Ave, Miami, FL 33131 (Downtown)   |  
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Ranked #25 of 129 Hotels in Miami
Orlando, Florida, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Great location, nice amenities”
4 of 5 stars Reviewed April 10, 2014 via mobile

When you walk in, the lobby is very nice and upscale. Valet parking was an additional $30/night.

Located in downtown Miami. Not too many restaurants within walking distance but Little Havana and South Beach are short 15 minute drive away. We were there to go the Sony Open and it was only about a 15 minute drive to the main parking lot.

Rooms were quiet, clean and furnished nicely. The bathrooms have also been updated. A few options for dinner and drinks inside the hotel. Drinks will run you about $12/cocktail.

Nice amenities – gym, spa and pool located on the 7th floor.

Stayed March 2014, traveled as a couple
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451 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed April 7, 2014

My family and I spent one night at JW Marriott Miami before our cruise. I had never stayed there in the past but I had read many positive reviews on Trip advisor and other travel sites, so I decided to give it a try.

The first impression was when my driver pull up to the main entrance, few men came out and they were ready to take my bags and guided me to the check in counter. They were very efficient and courteous. Not wasting any time.

At the check-in counter, the agent was also very polite. All my requests were full filled. She had also answered the questions that I had. It went very smooth. No problem whatsoever. The check-in process took less than five minutes.

My bags arrived in less than five minutes, all the items showed up.

We ordered room service. Sine I had ordered quite a bit of food, the lady on the phone repeated the order to me before she hung up. Very good at paying attention to details. The food arrived within 40 minutes, all the food were there, nothing was left out. The food was still hot and they were pretty good.

The bed however was a bit small to call it Queen size. It was more like a double bed. It could also be a little too hard for some people who are used to softer mattress.

The hotel has a nice gym but not enough free weight. The pool was a nice size. The water temperature was perfect.

The next morning, I had ordered breakfast for room service. Good breakfast!! Arrived within 30 minutes. Check-out was also smooth. No waiting in line. Since I had quite a bit of luggage, the front desk had sent a bell boy to take them down for me.

JW is a nice hotel but it looks like it needs a face-lifted in some area in order to compete with others. Don't take me wrong, this is still a very nice hotel which I would recommend others to stay.

Room Tip: Choose a suite
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 6, 2014 via mobile

My husband and I stayed at the JW for a few days before departing on a cruise out of the port. Checking in was a delight and every member of the staff we came in contact with was professional, courteous, and more than happy to assist us. The room we were provided exceeded my expectations. Excellent view with a balcony, tv in the bathroom, clean and maintained furnishings and not a speck of dust on the picture frames or lamps. The bar on the main floor is an excellent spot to grab a cocktail before or after dinner.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach County, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 16, 2014

I attended an event at this hotel in a large conference/ballroom. I couldn't believe the crappy wait staff, that the napkins on our table did not match the other tables - ours were the only white napkins and the other were black. The floral arrangements were beautiful. The bar staff and wait staff who attended to us before the dinner were good. The hotel was beautiful downstairs. I don't know if some of the arrangements were catered outside the hotel's control, but I expected the average treatment for an event. The dinner was not served as normal, there were no coffee cups on the tables, the staff didn't refill any drinks at our table except to bring wine around and no one at out table was asking for more.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis c, Manager at JW Marriott Miami, responded to this review, March 19, 2014
Dear constantgardnereg, on behalf of the JW Marriott Miami, I would like to thank you for sharing your experience with us. Your feedback truly contributes to the improvement of our guest experience. Please do not hesitate to contact me directly so that we may gather additional details.
Sincerely,
Luis Cañas
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 15, 2014

I love Miami and visit several times a year. I thought I would revisit this hotel, after 8 years since last stay here , and now I remember why. The double bed is extremely hard , not firm - no give - a horrible sleep. I wish I would have gone back to the Intercontinental downtown or Eden Roc. The room is fair and um being generous . The lobby has been remodeled but the rooms have not changed . One more night. I even tried the intercontinental this am, but booked . This time of year is very busy for Miami. One more bedrock night .

  • Stayed March 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis c, Manager at JW Marriott Miami, responded to this review, March 18, 2014
Dear sunshinejordan, on behalf of the JW Marriott Miami, I would like to thank you for the valuable time you have taken to provide us with your feedback. Please, do not hesitate to contact me with any further observations so that we may have the opportunity to fine-tune your experience in the future.
Luis Cañas
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2014

I always get stunning rooms with tall glass windows covering 2 walls. The views over the water are amazing and the service is great every time.
Warning - it isn't cheap, but then again, this is Miami.
Only other bad thing - it gets sold out quickly! Book as far in advance as possible

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
164 reviews 164 reviews
42 hotel reviews
Reviews in 61 cities Reviews in 61 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 6, 2014

If you are in Miami and want a good center point, this is your stop. The staff was wonderful, the rooms very comfortable and quiet and the views ( at higher floors) cannot be beat. Easy in, easy out, places to eat and drink all over the area and the beach is just 14minutes away. Enjoy!

Room Tip: Get a high level floor. 18 through 22.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Miami

Address: 1109 Brickell Ave, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Miami
#11 Luxury Hotel in Miami
#16 Romantic Hotel in Miami
#18 Business Hotel in Miami
#27 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Miami 5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Jw Marriott Miami Hotel Miami
Miami Jw Marriott
Marriott Miami
Miami Marriott

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