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“Higher standard of service than most Marriotts” 4 of 5 stars
Review of JW Marriott Miami

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JW Marriott Miami
5.0 of 5 Hotel   |   1109 Brickell Ave, Miami, FL 33131 (Downtown)   |  
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Ranked #27 of 122 Hotels in Miami
Houston, Texas
Top Contributor
223 reviews 223 reviews
52 hotel reviews
Reviews in 73 cities Reviews in 73 cities
90 helpful votes 90 helpful votes
“Higher standard of service than most Marriotts”
4 of 5 stars Reviewed January 6, 2014

We recently stayed here for 4 nights and enjoyed the hotel very much. Our stay was enhanced by having concierge lounge access. the lounge is really well run and they have a nice variety. Good selection of breakfast items and attentive staff. I liked the hotel decor in the public spaces and the pastel color rooms. Definitely did not feel like a standard Marriott.

The location is great s people have remarked before. a short walk to Brickell Village or Brickell Key for meals, and longer walks take you to Little Havana and nicer neighborhoods south. Also a short drive to Miami Beach. The staff throughout the property was helpful, polite and went out of their way to enhance our stay.

Room Tip: try to get concierge access if possible
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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490 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
New York City, New York
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 6, 2014

Very nice hotel, staff was excellent ~ very helpful and courteous, restaurant was able to accommodate my non dairy requests and had soy milk for my coffee. ( a big plus for me) Room was clean and well appointed. Even though this hotel is not direct water front, I requested a room with partial water views and they were able to locate one for me. Thank you front desk!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, VA
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 3, 2014 via mobile

Great location close to downtown. Metro mover station close by will take you to downtown. We stayed there as it was a preferred hotel for Disney Cruise Line to pick us up. Facilities are good, staff were friendly. Room was a little small for the big bucks I paid. I did not like that they only had valet parking at $32 per day. Restaurants in the hotel and around are very expensive.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
90 reviews 90 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 1, 2014

Stayed at the JW in May of 2013 while in Miami for business. This hotel is my favorite in Miami and is my top choice when work takes me to Miami. Service is excellent and location along Brickell is convenient. Rooms are good-sized, bright, clean and welcoming.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
230 reviews 230 reviews
72 hotel reviews
Reviews in 77 cities Reviews in 77 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed December 30, 2013

This is what you would expect from a JW Marriott! Stunning lobby, great service, spacious and well decorated rooms. We even had a built-in TV display in our bathroom mirror - pretty cool. The breakfast in the club lounge had decent choices, but very limited seating. Great place to stay on a short trip to Miami.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manuel Antonio National Park, Costa Rica
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed December 26, 2013

They have a great location near the water and with city views. But, that is where the good ends. The rooms are a very old layout with bathroom doors swinging into the tiny bathroom where one person in the bathroom can't turn around.

Then the very worst food I have had a Marriott. The menu is so overpriced I thought I was in Central America. You pay 5x more for bad food here than just down the street for great food.

I think the management has real issues that only changing a complete management team will fix.

After you pay $200.+ per night for a bad room you also have these add-on's.
Parking $30. per day
Internet $12. per day

Avoid this Marriott!

Room Tip: Avoid this bad hotel
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
84 reviews 84 reviews
57 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed December 26, 2013

I recently had a chance to stay at both the JW Marriott and the Conrad just down the road for business. Great opportunity to compare and contrast two obvious competitors.
Both higher end offerings of the Marriott and Hilton hotel chains.

In Miami Brickell Avenue business hotel contest- the Conrad wins hands down (see my Conrad review).

First, whilst off loading my luggage the Marriott staff member was insistent on taking my bag claiming there were stairs i had to climb. This was not true. There is an elevator which can take you and heavy luggage up to reception easily. I don't like being misled. Specially if this was to hustle a buck or two on tips. Strike One Against JW.

Second, JW Marriott is clearly an older property compared to the Conrad and felt it. For example while the Conrad has a separate shower area and bath, the JW Marriott only had a in bath tub shower. The Conrad is newer, more modern, brighter- whilst the JW has more wood and a more classic look and feel but to me felt but dated.

Third, at check out the Conrad puts your receipt in a smart Conrad envelope, At first was offered just the print out hard copy. I asked them if they had an envelope. The JW Marriott told me they had run out of envelopes! Did not leave me with an impression of a professionally managed high end hotel. Something I would have expected at a three star establishment not from a JW Marriot which has higher aspirations.

Overall, the JW Marriott is not bad but is showing its age and its staff could use some training.
I will return to the Conrad next time.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Miami

Address: 1109 Brickell Ave, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Miami
#10 Luxury Hotel in Miami
#18 Romantic Hotel in Miami
#20 Business Hotel in Miami
#21 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Miami 5*
Number of rooms: 300
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Also Known As:
Jw Marriott Miami Hotel Miami
Miami Jw Marriott
Marriott Miami
Miami Marriott

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