Horrible experience! We used the toilet once (#1) and it got clogged. My fiance went to call the front desk and realized the room phone was not working. He then went to the front desk where he was told someone would come up soon. 20 minutes passed and no sign of anyone. My fiance goes back downstairs and is told someone came to the room in which he indicated that was not accurate. Guy at the front desk again said someone would come. More waiting and still nothing. By this time, I am fighting to go to the bathroom (#2) and no one is anywhere to be found. I finally gave up and had to go on top of the clogged toilet and then the guy shows up and we tell him he needs to come back because I needed to use the bathroom. When he comes back another 20 minutes later complains about the amount of paper in toilet, attempts to unclog and is not successful. it is now almost time for us to check out and the bathroom wreaks of waste. My fiance goes downstairs again to ask for another room so we can shower and check out. No only is it denied but the guy behind the counter begins to accuse us of clogging up the toilet, becomes very rude and my fiance who is super calm comes upstairs fuming. I finally give up again and shower with the smell. We gather our stuff and head down stairs and i approach the counter furious asking to speak to a supervisor to which we were informed none existed because it was the weekend and that was their day off. He again started rudely interacting with us and again accuses us and curses. We again gave up and left fuming!
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- Also Known As:
- River Park Hotel And Suites Downtown/Convention Center
- River Park Hotel & Suites Downtown/ Miami
- River Park Hotel Downtown
- River Park Hotel Miami