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“Urine smells, broken wifi, rude customer service” 1 of 5 stars
Review of River Park Hotel & Suites Downtown/Convention Center

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River Park Hotel & Suites Downtown/Convention Center
2.0 of 5 Hotel   |   100 SE 4th Street, Miami, FL 33131 (Downtown)   |  
Hotel amenities
Ranked #102 of 129 hotels in Miami
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Urine smells, broken wifi, rude customer service”
1 of 5 stars Reviewed 1 week ago

I stayed for a single night; the wifi was extremely slow (56k speeds) when it worked (it'd disconnect every 2-3 minutes or so), the blanket smelled like urine, and there was no phone in my room. When I complained upon checking out the guy at the front desk just shrugged.

Horrible place--avoid at all costs.

  • Stayed August 2014, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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411 people have reviewed this hotel

Traveler rating
    11
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    109
    88
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Moreno Valley, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

the pic shows a very good looking hotel (NOT) ITS OLD LOOKING and run down it is in a old area the building sign some of it is missing. And the breakfast sucked, dinning room was very hot i got bite up by what i don't know.. i would not tell any one to go there...I well never stay there there again don't waste your money there.I wish i had taken some pic.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Park, Florida
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

From online and the outside, it looks like a lovely hotel. Even the lobby area is impressive. However, that is where it ends. The hallways smell musty, and the rooms are very outdated and in major need of repair. Beds are horrible with flimsy mattresses, no mattress pads and almost see through sheets, with one thin, old blanket. Shower head was awful. There was no refrigerator, microwave or even a phone to call the front desk, if you needed to. Staff was adequate, though not overly helpful. Would NEVER stay here again, not even if it was free!

  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 1, 2014

Only positive thing is the relatively low price..... but even that is still too high for what you get. are simply dirty, the floor looks like it has never been cleaned, and the walls around the windows were peeling from mold and moisture. Breakfast was a joke. If not every dollar counts, avoid going there. To be fair, there was one very friendly ant attentive staff member. This Hotel needs a complete makeover.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 23, 2014

By all accounts (in every way) this hotel has FAILED and should be shut down. On first appearance, one may be impressed by the lobby's appearance. This is NOT the case! The rooms are horrible, they have terrible mattresses, they smell of mold, a non-smoking room clearly smelled like smoke and the cleanliness is nonexistent! We NEVER took our shoes off the entire night. We didn't use the stained comforter. There are no toiletries to speak of and to make matters worse their service is the WORST I've EVER experienced (and we have travelled the world)! We were given a room that was occupied and walked in on an unsuspecting guest that just checked in. The desk takes a picture of your license and credit card (which will NOT be given back upon check out)! This was a HUGE concern and the hotel manager got involved and was the most ignorant, unaccommodating person I've ever met. Do yourself a favor and do NOT spend your hard earned money on this dump! It's NOT worth the savings they offer...whatsoever!!!

Room Tip: Restaurant is closed and no others are available on-site. A LOT of homeless people live directly be...
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 22, 2014

You get what you pay for with this property. To make matters worst, sometimes you do not get what you pay for. The rooms are dusty and worn out. The air vents look like they have not been cleaned in decades. Rooms are spacious but not comfortable. The bed was hard. The comforter had steins on it. The service was non existent. Every single employee we came in contact with seemed unhappy and apathetic, bothered by the simplest request. Pretty much, they made us feel they did not want our business. Also, the hotel charges for parking and the valet service is expensive and poor. They only have one attendant available. It takes about 20 minutes to get the car.
They also charged extra for local phone calls to Orlando that were used with a pre-paid phone card. This hotel has potential, but until they update to the 21st century and add hospitality back into their business, they will continue to lose customers.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 21, 2014 via mobile

This hotel should be shutdown. they don't even compete on price, there are similar no so expensive options with better quality some blocks near by. Let start with no hot water at nights according to a paper post in the elevator, but eitherway no hot water at all, no wifi in the rooms and veeeeery slow wifi in the lobby, nonflat TV ( didn't know this still exist)' no cable, breakfast forget it. Mold , old and dusty rooms, old mattress, pillows, what pillows? Maybe two squared old cushions. In general hotel is old and rusty, price was $62 extreeeeemly cheap for Miami. I had booked 6 days on this hotel, ran way after one night, coulnd't sleep on the old mattress. Change to another close by at $74 with full amenities, modern, brand new, excellent condition and across Bayside mall. Please avoid booking this , if with family even worst, there are far more options in downtown Miami and Miami Beach that would make a more pleasant stay in Miami.

Stayed June 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Park Hotel & Suites Downtown/Convention Center

Address: 100 SE 4th Street, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 129 hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — River Park Hotel & Suites Downtown/Convention Center 2*
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Also Known As:
River Park Hotel & Suites Downtown/ Miami
River Park Hotel And Suites Downtown/Convention Center
River Park Hotel Downtown
River Park Hotel Miami

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