I am a travel agent and some of our clients booked this hotel through our website and guaranteed their rooms with a credit card. The rate that was booked was a guaranteed rate, where they hold them room and if the guest doesn't show then they charge the card. It was not a rate that required a deposit. The guests arrived at the hotel to have the front desk tell them their rooms had been cancelled. The clients called me to assist them with their reservation. I called the hotel and the front desk agent began to argue with me, then transferred me to the manager. I spoke with the manager who said the rooms were cancelled because the client's credit card had been declined so they cancelled the rooms. They did not notify us nor the client that there was an issue with the card. The clients had booked the rooms for $99/night. The manager told me they were offered a rate of $170/nt if they wanted to stay there. The client said they were told they would have to pay $225/nt. The manager told me it was bad business practice for us to allow them to book the rooms with an invalied card. On our website, the rooms will not confirm unless the card is valid. Obviously, when you are travelling, many holds get placed on your credit card so it may decline. The hotel is responsible for at least notifying the guest or the travel agency bofre they cancel the rooms. I advised my clients to leave the hotel immediately. The manager was extremely rude and if he argued with the guests as much as he argued with me, I would never recommend anyone stay here regardless of the price of the rooms. Pay a little more, get a nice place with helpful staff, save your vacation. I feel terrible for the clients that they had to endure the negligence of the staff at this hotel.
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- Also Known As:
- River Park Hotel & Suites Downtown/ Miami
- River Park Hotel And Suites Downtown/Convention Center
- River Park Hotel Downtown
- River Park Hotel Miami