We stayed at this hotel the night before we cruised off the Port of Miami on March 1/13. We typically stay elsewhere but everything was booked. The front of the hotel is misleading as it looks nice. They took forever to book us in. The lobby was okay but it got worse after that. The room was a disaster. Run down, only two pillows on the bed, one crappy blanket and no extra pillows in the cupboard. The cupboard door was off the hinge.The window was left open to a roof top that could be accessed through a fitness centre. I immediately locked the windows and checked under the bed to make sure no one was hiding there....LOL. Actually there was no fitness centre as it was closed and when we walked in there, there were two pieces of equipment which I am sure were from the 1950's. I told my husband to bolt the doors which I have never done before. I called the front desk to ask then the continental breakfast started and they didn't answer. I then called room service and they didn't answer. No coffee maker in the room. The bathroom was clean however but no hair dryer. The continental breakfast consisted of small wrapped muffins, white bread for a toaster that broke apart when you tried to release your toast. When I asked if there was tea the lady just said "no" and walked away. There was a couple that slept on the couch outside of the restaurant, apparently because the hotel overbooked them. The check out was also a disaster as there was only one person on staff (the manager) and everyone was complaining. I am glad I didn't get bug bites. On a positive note the hotel was walking distance to the Biscayne shopping area and close to the free shuttle. Too bad this hotel is poorly managed as it could have potential.
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- Also Known As:
- River Park Hotel And Suites Downtown/Convention Center
- River Park Hotel & Suites Downtown/ Miami
- River Park Hotel Downtown
- River Park Hotel Miami