11/17/12. Chose hotel for location (not far from Cruise Port). Check-in was slightly delayed, but we had arrived a little early. We waited in a spacious lobby for a short while and was told our room was ready (314). Hall carpets were old and dingy and entry doors were pretty close together (almost like jail cells) indicating maximum use of floor space. Room was adequate for an overnight stay. There were signs of some minor upgrades but carpet was not one of them. Didn't remove my socks and turned back the coverlet. Found out I didn't have face cloths so asked the maid but she didn't have any. Was directed to the Lobby and was told they would be sent up. We waited and, after a while went to dinner. There's a great free train system a few steps from the front door that takes you downtown to shops and restaurants until midnight. Knight Station was our location. Enjoyed a meal at Bubba Gump's, near the water, but there were many restaurant options. Returned to the hotel. No face cloths. Called down. "Would be sent up." An hour or so later called again. "Would be sent up". Getting tired now. I am on West Coast time and we're on the East Coast trying to acclimate. Finally found a pair of scissors and cut a hand towel in half - we both finally had face cloths. Don't squeal in horror, the scissors were not sharp and the towels were very thin. Slid the chain lock across the door before going to bed. Turned off the lights and found we could still see light from the hall outside due to the ill fitting door. Even with a modern key card I did not feel the door provided adequate safety. When we checked out, we still had not received the promised face cloths. The front desk did not inquire about our stay or ask anything that would have elicited a response (wonder why). Staff was courteous but management should follow through when services are requested by hotel guests. I'm used to being called by the front desk to ask if whatever was asked for was delivered and if everything is satisfactory. I feel that in spite of the age of the hotel, management should ensure that hotel guest requests are taken care of satisfactorily. Had that been the case, I would have given the hotel a better rating. I would never stay here more than one night and would most likely look for another hotel next time I cruise. Total paid with all taxes and fees was $114.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.