This review is mostly based on service... But before I get into that, let's just talk about the hotel itself. It is obviously and older hotel in need of some updates, but the outside and lobby area was not too bad. I've seen worse. The room itself definitely needed some tlc. The non-smoking rooms stunk of smoke, one of the lights in the bathroom needed to be replaced, the chair had some nasty looking stains on it and the walls looked partially repainted (they made outlines of the furniture but must of ran out of paint so they didn't finish). The scariest thing was noticing the little hole in the window... looked like it might have been a bullet hole. So as far as cosmetics are concerned, this place is in desperate need of a facelift. But, the WORST part of the hotel was the service! We had made a reservation for this place for one night before we had to move on. The reservation was made about 2 months in advance, one room for my parents and one room for us. My parent got to the hotel around 8pm and got their room. They wanted to check us in (our flight didn't get in till 10:30pm) but the staff said that we could check in later and there would be not problem. Fast forward to when we arrived and this is what we were told, "I'm sorry, we somehow overbooked. I don't know how this happened, but we are overbooked." So I told him that I had made a reservation, my parents have their room and I would like mine. "We are overbooked. I don't know how this happened. We are working with other hotels to try to get rooms." So we left our cell number with these people and went to my parent's room. We ended up sleeping on the floor in my parent's room because they never ended up calling us for their back up plan. I traveled 3,000 miles and made a reservation 2 months in advance and you can't even offer me a room. WHAT'S THE POINT OF A RESERVATION?!?! I will never stay here again and I will never recommend this place to anyone.
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- Also Known As:
- River Park Hotel And Suites Downtown/Convention Center
- River Park Hotel & Suites Downtown/ Miami
- River Park Hotel Downtown
- River Park Hotel Miami