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“Good location but curt staff” 3 of 5 stars
Review of River Park Hotel & Suites Downtown/Convention Center

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River Park Hotel & Suites Downtown/Convention Center
2.0 of 5 Hotel   |   100 SE 4th Street, Miami, FL 33131 (Downtown)   |  
Hotel amenities
Ranked #99 of 129 Hotels in Miami
Allahabad, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good location but curt staff”
3 of 5 stars Reviewed June 22, 2011

Riverpark Hotel & Suites, Miami, Florida: Good location but curt staff.

We stayed at the hotel for the night of June 13. We arrived at the hotel at about 10 A.M. whereas the check in time was 3.00 P.M. We were told that early check-in would cost USD 30.00. However, we could check at about 12.00 whether a room is available. We asked whether we could leave our baggage. We were told that would be USD 2 per bag.

We sat down in the lobby to connect the internet and plan our day. There was trouble getting connected, the hotel staff could not provide any help. We managed to get connected after a long persistent trial with different alternatives. The hotel lobby had a large number of discount coupons and travellogues nicely displayed. It was 11.30 by the time we figured out what we could do during the day. We enquired again about the availability of room and were told that the room would be available in about half an hour.
We decided to wait. A person came and told us that the room was ready and we could check-in. The lady at the reception, however, said that the room was still not ready and that we will have to wait for a few minutes more. This 'wait for a few .more minutes' continued for acouple of hours and we could check-in only at about 2.30 P.M.

In contrast to the sparkling lobby area, the elevators had a very worn out look. The room was also not very clean and had some broken tiles. There was no refrigerator in the room. Wi-Fi connectivity was available only in the lobby

A free metromover is available in Miami downtown. The metromover station was right across the hotel giving easy access to all attractions in the downtown area. All the markets in the vicinity were closed, probably because it was a Monday. THe place had a deserted look by 9.00 P.M which we did not expect in a city like Miami.

The hotel was a disappointment specially after receiving excellent hospitality earlier in a hotel on Miami Beach and on board a cruise liner.

We wish the staff was a little more polite,courteous and responsible. Location and low tariff would still probably make it worth staying in the hotel for a low budget traveller.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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428 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Monterey, California
1 review
1 of 5 stars Reviewed June 18, 2011

this hotel seems ok once you first walk in, but the front desk people are rude!! they charge for the safe even if you don't use it! we got our key and went up to the room and it was disgusting the whole hotel has a funny smell the room had stains all over the carpet and walls..the elevator did not work 3 out of the 7 days i stayed there..horrible service i do not recommend don't go!!!

  • Stayed June 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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sao paulo
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 13, 2011

Since it's a modest low-budget hotel I didn't expect a lot. But it was a lot better than I thought. Room assigned to me was very large, clean and, althought facing the street not noise at all. Continental breakfast included was also alright and finnally location is great! Would stay there again.

  • Stayed April 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Recife
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 24, 2011

It's not common to find nice people at the front desk in Miami hotels. This one was an exeption. The manager is nice and courteus. The hotel has a nice location and has a good price. If you want to stay in downtown and shopping, it's a good option.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2011

I have stayed 2 weekends in a row on River Park Hotel during a leisure & business trip and the staff crew trated me really well. Hotel is startegically situated aside the river, walking distance from Brickell Village, where restaurants and bars are amust; Key Brickell, a place for business meetings and jogging on luxury high stylish ambiance. Despite elevator that is really slow or restaurant thas is under development, Front Desk Manager Silveria and Freddy know how to treat and simply upgrading room under availability I have experienced a real big suite with area enough to get back and gather with 4 colleagues. My first weekend was alone and the room was big. Second weekend was even greater. There is a great latin senior guy that helps guiding the in-house taxi wherever you need, who also gave me great recommendations for stylish bar just in front of Morton´s. Access to local bus or metro is very easy, so moving to Ocean Drive is just 20 minutes bus and let you stay back for a complete night life, where the zone is also easy to walk as to skate around. Next time I will definitively repeat and taste new facilities they will have.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 11, 2011

I didn't think the place could have been as bad as other reviewers were saying, but....it really was that bad!!! The receptionist was unfriendly and could not find our reservation. The place was very filthy and worn out. The bed mattress was the worst part. It was supposed to be a queen size, but was actually a full size instead, and you could feel all the springs when laying on it. The wireless Internet had a weak signal as well as a weak password (I guessed it in one try and easily logged on). Although the place may have once been a nice hotel, it clearly is not currently being managed properly or professionally. The only good thing about this hotel is it's location. We were glad that our stay was only for one night. Never again!

Room Tip: Do not try to save a few bucks on Florida hotels!
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  • Stayed April 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
1 of 5 stars Reviewed April 4, 2011

This hotel is very old, not well maintained, the pool is very small, no restaurants in the suroundings. The employees have difficulty understanding english, when we ask for the minibar, they sent us a small (empty) refrigerator to our room, entering the room while we where asleep. The continental breakfast is very minimal, if you don't like bagels with cream cheese or cereal, you won't be satisfied. The shuttle was included in the price of the room, but we had to pay 6 $ each to get to the port.

  • Stayed February 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Park Hotel & Suites Downtown/Convention Center

Address: 100 SE 4th Street, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #99 of 129 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — River Park Hotel & Suites Downtown/Convention Center 2*
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Also Known As:
River Park Hotel And Suites Downtown/Convention Center
River Park Hotel & Suites Downtown/ Miami
River Park Hotel Downtown
River Park Hotel Miami

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