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“Good for a quick stay before/after flight” 5 of 5 stars
Review of HYATT house Miami Airport

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HYATT house Miami Airport
3.0 of 5 Hotel   |   5710 Blue Lagoon Drive, Miami, FL 33126 (Formerly Hyatt Summerfield Suites)   |  
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AAA Summer Savings
Ranked #18 of 129 hotels in Miami
Sunnyside, WA.
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Good for a quick stay before/after flight”
5 of 5 stars Reviewed May 9, 2014

My family and I recently stayed here two nights (one after arrival into Miami, and another before our departure one week later.) The property is well maintained, and the suites were spacious and had everything we needed for a comfortable stay. The front-desk staff was professional and very courteous as well. If we ever fly into MIA again, this will be the first property that I look into for our stays.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, May 12, 2014
Thank you for your candid great of our property. We are ecstatic that we exceeded your expectations! We strive every day to satisfy our guests and it is always nice to hear when we do. Thank you again for the feedback and hope to see you again soon!

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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782 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chicago, Illinois
1 review
3 of 5 stars Reviewed May 6, 2014 via mobile

The rooms were clean the staff was ok I can say the front desk shined because of Miss Amanda I did not get her last name but all I can say if all the front desk personel were like her that or any hotel would have a five star rating she went out of her way to make our stay comfortable. Kudos to Amanda and like I told her she should be a manager!

  • Stayed April 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, May 12, 2014
Thank you for taking time to review our hotel. We are thrilled that you enjoyed your stay at Hyatt house Miami Airport. Amanda will also be delighted to hear your wonderful comments. Once again, thank you for your business!

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, New Jersey
Top Contributor
71 reviews 71 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 6, 2014

Stayed at this hotel which met our needs nicely. Great for families. Lovely property, wonderful staff, with all amenities. Nice breakfast selection with plenty of options. Managers reception was an added bonus. I would highly recommend this property.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, May 12, 2014
Thank you for your candid great of our property. We are ecstatic that we exceeded your expectations! We strive every day to satisfy our guests and it is always nice to hear when we do. Thank you again for the feedback and hope to see you again soon!

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2014

This hotel is perfect for big families, The personal is very friendly, has breakfast and early dinners, shuttle to The AirPort , very clean, The area is perfect to take walkings or running around The lagoon. The only thing they need is to have better laundry machines.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, June 11, 2014
On behalf of the entire staff at the Hyatt house, Miami Airport, we would like to thank you for your review of our property. We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. Thank you again for your kind words. We look forward to welcoming you back in the future!

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed April 17, 2014

Hyatt Gold member got a great points deal for a pre-cruise stay. I verified with the front desk by phone that we could leave the car 7 days with our stay, at checkin they wanted an additional charge but the manager took care of it for us, Plus 1.
The airport shuttle was quick and professional for both dropoff and pickup, in the morning when the passenger load threatened to overfill the van we left a few minutes early while they drove up a second van for the overflow, Plus 1!
Breakfast pretty layout, good but but not exceptional, but everyone was happy enough, certainly didn't see any custom omelettes.
Suite with second room with TV and pullout bed, full kitchen very nice, spacious, stocked with basics and clean, Plus 1.

The room was freezing cold, AC turned all the way down when we checked in, readjusted but too cold to sleep and no blankets on the second bed. When my wife called down to the front desk for blankets she was told they had none, housekeeping was gone. What? Minus 1.

I called down to the front desk, told them I needed two blankets, less than 70 degrees and cold. They said they have sheet/cover things but no blankets. No comforters or duvet either. Minus 2
I let them know that they could get blankets from another room, Walmart, wherever they like but we required a blanket for a guest to sleep in this room. Minus 3.

After 10 minutes they showed up with one blanket, sent them back for a second which showed up a few minutes later. Plus 1.

I've been to many hotels in many countries in many grades, never before have I had to beg and demand to obtain a blanket for a bed so that my son could sleep,

The pool was outdoors, large, uncrowded, clean and hot, the warmest pool I have ever seen, close to hot tub temperature.
The spa was outdoors, small, the jets and lights seemed broken and was cold, cold outdoor pool temperature, it's as if the temperatures were reversed. Not a big issue but weird.
Overall we were pleased with the stay despite the issues, the location near the airport and shuttle was great, parking lot seemed safe and we had no issues there, probably would have been less pleased had we paid full cash price.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. We're reviewing your comments with our team and adding additional procedures so we will be more prepared with blankets. We understand how important an enjoyable, relaxing, and comfortable experience is while staying with us. We value your satisfaction and we try hard to make sure all of our guests have a great stay, and your feedback will help. Feel free to contact us personally if you would like to discuss this in further detail. We hope you will consider staying with us again.

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Heights, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2014

My wife and I were very pleased with this property. The service was EXCELLENT, the location was ideal, and the accomodations were very comfortable. We are staying here everytime we travel to Miami as the Hyatt House enhanced our travel experience!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
Thank you for taking time to review our hotel. We are thrilled that you enjoyed your stay at Hyatt house Miami Airport. Our staff will also be delighted to hear your wonderful comments. Once again.

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 13, 2014

If you're looking to overnight at Miami when in between flights, this place is perfect. Nice, well-appointed rooms, free buffet and even a pool to chill in. There was a shuttle between the airport and hotel (less than 10 mins) or it is $14 in a cab.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
Thank you for your candid great of our property. We are ecstatic that we exceeded your expectations! We strive every day to satisfy our guests and it is always nice to hear when we do. Thank you again for the feedback and hope to see you again soon!

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Miami Airport

Address: 5710 Blue Lagoon Drive, Miami, FL 33126 (Formerly Hyatt Summerfield Suites)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Miami
#15 Family Hotel in Miami
#43 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Miami Airport 3*
Official Description (provided by the hotel):
The Hyatt House Miami Airport is the best choice when travelling to Miami. Whether you are passing through on your way to a cruise, on vacation to see the sites, on short term business, or even on long term stays. The property is conveniently located just 2 miles from the airport, close enough to have a complimentary shuttle, but far enough to give one a feel different from an airport hotel. We are located equal distances from the beaches and some of the most popular shoopping venues of Miami. At the same time, you can easily go east and tour Biscayne Bay, or go west into the Everglades and see an alligator show. We have the most spacious suites in town, equipped with a complete kitchen. Our hot breakfast is second to none in the area, and it is complimentary, as is the social hour we host Monday through Thursday at our guest house, where you can enjoy complimentary appetizers, soft drinks, beer and wine.The staff at the Hyatt House Miami is anxious to welcome you and I look forward to meeting you in person.Gody Almonte, General Manager. ... more   less 
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Also Known As:
Hyatt Summerfield Suites - Miami Airport Hotel Miami
Hyatt Miami Airport
Summerfield Suites Miami
Miami Summerfield Suites

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