Hyatt Gold member got a great points deal for a pre-cruise stay. I verified with the front desk by phone that we could leave the car 7 days with our stay, at checkin they wanted an additional charge but the manager took care of it for us, Plus 1.
The airport shuttle was quick and professional for both dropoff and pickup, in the morning when the passenger load threatened to overfill the van we left a few minutes early while they drove up a second van for the overflow, Plus 1!
Breakfast pretty layout, good but but not exceptional, but everyone was happy enough, certainly didn't see any custom omelettes.
Suite with second room with TV and pullout bed, full kitchen very nice, spacious, stocked with basics and clean, Plus 1.
The room was freezing cold, AC turned all the way down when we checked in, readjusted but too cold to sleep and no blankets on the second bed. When my wife called down to the front desk for blankets she was told they had none, housekeeping was gone. What? Minus 1.
I called down to the front desk, told them I needed two blankets, less than 70 degrees and cold. They said they have sheet/cover things but no blankets. No comforters or duvet either. Minus 2
I let them know that they could get blankets from another room, Walmart, wherever they like but we required a blanket for a guest to sleep in this room. Minus 3.
After 10 minutes they showed up with one blanket, sent them back for a second which showed up a few minutes later. Plus 1.
I've been to many hotels in many countries in many grades, never before have I had to beg and demand to obtain a blanket for a bed so that my son could sleep,
The pool was outdoors, large, uncrowded, clean and hot, the warmest pool I have ever seen, close to hot tub temperature.
The spa was outdoors, small, the jets and lights seemed broken and was cold, cold outdoor pool temperature, it's as if the temperatures were reversed. Not a big issue but weird.
Overall we were pleased with the stay despite the issues, the location near the airport and shuttle was great, parking lot seemed safe and we had no issues there, probably would have been less pleased had we paid full cash price.