We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Old and rundown!” 2 of 5 stars
Review of HYATT house Miami Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Bookmark
You added HYATT house Miami Airport to your Saves list
HYATT house Miami Airport
3.0 of 5 Hotel   |   5710 Blue Lagoon Drive, Miami, FL 33126 (Formerly Hyatt Summerfield Suites)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Announcement
Join Hyatt Gold Passport®
Ranked #20 of 129 Hotels in Miami
Albuquerque, New Mexico
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Old and rundown!”
2 of 5 stars Reviewed April 6, 2014

I can't say anything good here. The staff was unprofessional at times. The food was decent not anything special and sometimes cold. Night staff had no coffee made in the lobby for early departures. And the night auditor was just awful with customers. This staff needs some serious training. They should call in for help. I will not stay here again. Sorry guys!

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
On behalf of myself and my staff I would like to apologize for the shortcomings you experienced during your stay with us. Your feedback about our staff is very important and helpful for us to strive and make improvements to exceed our guest's needs and expectations. Again I sincerely apologize that we did not live up to our expectations of seamless service. I hope you give us the opportunity on your next visit to Miami to. If I can be of any further assistance please let me know.

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

838 reviews from our community

Traveler rating
    411
    304
    74
    36
    13
See reviews for
352
201
39
100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wilmette, Illinois, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 5, 2014

We just needed a night and a morning before a flight. This Hyatt House was perfect, parking, wifi, breakfast. Giant rooms with two king beds, clever kitchen and living area, great breakfast and clean pool in the sun shine.
We hit the jackpot and the price was perfect and a fraction of another Miami hotels.
Did I mention the breakfast?

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
Thanks for your feedback regarding your recent stay experience at the Hyatt house Miami Airport. I am thrilled that we were able to exceed your expectations in all areas. Our goal is to make memories for our guests and I am very happy that we succeeded in doing so for you. I will be sure to share your positive feedback with the entire team. We look forward to welcoming you back to the hotel the next time you are Miami.

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san francisco
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 1, 2014

This Hyatt House is quite a bit better than many others. The eating area is more spacious. Staff are exceedingly friendly. Our two bedroom suite is pretty much in line with similar room in other Hyatt House. What separates this one is the breakfast and evening social. The selections of breakfast is better and more diverse. You can order freshly cooked omelet. The evening "social" event is basically a mini buffet dinner! Salad, cheese, chili, beer, soda, red/white wines, cookies...on and on...We noticed that guests including both vacationing family and seasoned professional travelers. No wonder! The seasoned travelers knows where to stay!
Our rooms got quite a bit of jet noise. So be sure to ask front desk to give you a quiet room.

Room Tip: Be sure to request a quiet room.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
Thank you for taking time to review our hotel. We are thrilled that you enjoyed your stay at Hyatt house Miami Airport. Our staff will also be delighted to hear your wonderful comments. Once again, thank you for your business!

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, CA
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 30, 2014

We booked this hotel for one night pre-flight trip to Caribbean. As Hyatt Gold Passport members our room was complimentary. It's a good thing too because I wouldn't of paid much to stay here. The proximity to the airport is is the only good thing about this hotel (really motel). Free shuttle runs every half hour and if you miss it, you wait. We opted for a taxi since we missed the shuttle by minutes and didn't want to wait on the curb for another thirty minutes. Rooms are blah, decor outdated and a bit run down. Breakfast is terrible. We went early to grab a bite before our flight and hardly ate a thing. The breakfast space was unkept and extremely unappetizing. I cannot recommend this hotel even for a one night stay unless all you do is lay your head down and get up and leave early the next morning.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
We appreciate your loyalty as a rewards member and we are so pleased you chose to stay with us. We want everyone to feel welcome and at home with us and I'm sorry we fell a little short of that. I apologize for the inconvenience and our absence when you tried contacting us for a shuttle ride and the quality of the breakfast area. Our management staff is looking into additional methods on arranging the transportation from the airport. We hope to see you again soon.

Warm regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 25, 2014

Being a Hyatt Gold Passport member, this hotel did not live up to Hyatt standards for me. It was old and outdated {for the price}. It appeared to be clean, but it didn't "feel" clean, if that makes sense.

I arrived late and the only parking available was on the opposite side of the building from where I was staying.

The bathroom was pretty small and unremarkable, but functionally fine.

The continential breakfast was pretty nice and provided a decent selection. Starbucks coffee, so that's a bonus.

The next time I'm in Miami, I'd probably try another hotel near the airport.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, March 27, 2014
Thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand from your review that you found our property to be somewhat dated. Your feedback is incredibly important to us and I can assure you that your comments will be taken into consideration to improve our property.

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2014

This hotel was exceptional! We were in Miami for the night and chose the hotel based only on online ratings and the reasonable price, and I'm so glad we did! The lobby and restaurant are clean and well taken care of. Our one-bedroom suite was so cute and had more than we needed: bedroom with TV, large bathroom, small living room with TV, and a nice sized kitchen with sink, microwave, large refrigerator AND dishwasher. I could have spent weeks here comfortably! The beds, also, are awesome! I sunk into it and immediately fell asleep. The pool area is nice and clean and the pool is heated. I had NO COMPLAINTS! It is right down the street from the airport and they provide shuttles every so often. South Beach is only about 15 minutes away, so I enjoyed being close enough, but not in the mix.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 21, 2014
Thank you so much for your wonderful comments. We are delighted you were able to enjoy so much during your visit. Experiences like yours are what we strive to deliver to all of our guests throughout our property. I will share your comments with the team. It was great to have had you here and we look forward to welcoming you back to the Hyatt house Miami Airport soon.

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 24, 2014

I chose Hyatt House for my overnight layover enroute to PUJ from Houston. Being a Gold Passport member I had good expectations of the property being of the Hyatt brand. My arrival from IAH landed at MIA at 9:22p after retrieval of my bag, I was on the curbside by 9:45p. After three calls to the front desk I was on the shuttle at 11:00pm. This is inexcusable and the staff were not overly apologetic or compensatory. Upon talking to the manager a week later they did offer to rectify the situation. In regards to the accommodations - they were nice enough. Unfortunately I cannot recommend this hotel because the main component of an airport hotel is convenience to the airport...if you cannot rely on the airport transportation to transport you in a timely fashion...well...

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, March 27, 2014
We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. We're reviewing your comments with our team and adding additional procedures so we will be more prepared to manage the transportation for the airport. We understand how important an enjoyable, relaxing, and comfortable experience is while staying with us. We value your satisfaction and we try hard to make sure all of our guests have a great stay, and your feedback will help. Feel free to contact us personally if you would like to discuss this in further detail. We hope you will consider staying with us again.

Best Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to HYATT house Miami Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about HYATT house Miami Airport

Address: 5710 Blue Lagoon Drive, Miami, FL 33126 (Formerly Hyatt Summerfield Suites)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Miami
#16 Family Hotel in Miami
#39 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Miami Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
The Hyatt House Miami Airport is the best choice when travelling to Miami. Whether you are passing through on your way to a cruise, on vacation to see the sites, on short term business, or even on long term stays. The property is conveniently located just 2 miles from the airport, close enough to have a complimentary shuttle, but far enough to give one a feel different from an airport hotel. We are located equal distances from the beaches and some of the most popular shoopping venues of Miami. At the same time, you can easily go east and tour Biscayne Bay, or go west into the Everglades and see an alligator show. We have the most spacious suites in town, equipped with a complete kitchen. Our hot breakfast is second to none in the area, and it is complimentary, as is the social hour we host Monday through Thursday at our guest house, where you can enjoy complimentary appetizers, soft drinks, beer and wine.The staff at the Hyatt House Miami is anxious to welcome you and I look forward to meeting you in person.Gody Almonte, General Manager. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, Expedia, Hotels.com, Booking.com, TripOnline SA, Odigeo, getaroom.com and Tingo so you can book your HYATT house Miami Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Summerfield Suites - Miami Airport Hotel Miami
Hyatt Miami Airport
Summerfield Suites Miami
Miami Summerfield Suites

Owners: What's your side of the story?

If you own or manage HYATT house Miami Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.