The Hyatt House Miami airport is a real GEM!! The property, rooms, and amenities are similar to most other Hyatt House properties I've stayed at. What makes this hotel unique it the genuine friendliness of the staff. Many hotels have staff with permanent smiles on their faces because it's their job to be friendly. At this hotel, however, you get the real sense that these people truly care about you enjoying your stay. The two that stand out the most are Luis, the manager, and Alberto, the night shuttle driver. They go above and beyond what you would expect from hotel staff and seemed to really care about the guests enjoying themselves. They made my two boys and I feel like VIPs and I believe they go out of their way to treat every guest that way. Thank you and we'll be back in a couple of months for another stay.
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