Everyone was extremely helpful. Our morning shuttle driver went out of his way to get us a map of South Beach and the bus schedule. Unfortunately, coming back was not so easy. After waiting for 20 minutes the van to the hotel was too full and we had to wait another 20 minutes. Saw a family that had been passed up twice. On a Friday during peak times you need two vans. The hotel had two but only one driver.
The hotel has a nice range of food and snacks, but the listed prices are not what you pay. A decent free real breakfast is nice.