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“A welcome overnight stay.” 5 of 5 stars
Review of HYATT house Miami Airport

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HYATT house Miami Airport
3.0 of 5 Hotel   |   5710 Blue Lagoon Drive, Miami, FL 33126 (Formerly Hyatt Summerfield Suites)   |  
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Ranked #17 of 130 hotels in Miami
leics. UK
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
“A welcome overnight stay.”
5 of 5 stars Reviewed April 26, 2013

We arrived into Miami airport from Heathrow on Wednesday evening en route to the Gulf Coast.We had reserved this hotel following the excellent reviews on Tripadvisor having cancelled a reservation at the Miami Airport Hotel due to very poor reviews.

We were not disappointed, the free shuttle service arrived within 15 minutes of our phone call and in short time we were at reception. It was 6.55pm and the conciege advised us to go and enjoy a free beer and something to eat at the evening reception before checking in - most acceptable following a 10 hour flight and a very long day.

We were able to get free wifi by the pool as well as in the room which was great.

With many years experience of long distance travel we expected we would have a disturbed night's sleep and had reserved a two bed, two bath room. To have a kitchen is also a must for drinks and snacks at 2am! The room wasn't a problem but only the ground floor was available which I do not like. However for one night I coped and the bed was super big and oh so comfy.

The complimentary breakfast next morning was typical American fodder which, as a non- breakfast eater at home, I regard as my holiday treat and I love it. Scambled eggs, sausage, potatoes and toast can't be beat.

We found all the staff to be very friendly and accomodating and the shuttle next morning to the car rental was an added bonus.

I highly recommend this hotel but to be honest would probably prefer to pay top dollar for a hotel in Miami Beach if that was to be my final destination.

However we will definitely use this hotel again when transitting through Miami.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 28, 2013
Thank you for taking time to review our hotel. We are thrilled that you enjoyed your stay at Hyatt House Miami Airport. Our staff will also be delighted to hear your wonderful comments. Once again, thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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791 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 26, 2013

Room indeed comfortable. Quiet (facing opposite to the airport).

Good WiFi.

Breakfast quite satisfying and well presented, and it's free!

Great check-out process.

Shuttle back to the airport "event less".

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 30, 2013
Thank you for taking time to review our hotel. We are thrilled that you enjoyed your stay at Hyatt house Miami Airport. Our staff will also be delighted to hear your wonderful comments. Once again, thank you for your business!

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 25, 2013

Rude, rude shuttle driver! Forget about relaxing. Be aware that if you arrive late (9:30PM) and you're "lucky" to get the same driver we did, sarcarm and attitude will be part of the package.

Fair check-in process.

Good, clean, comfortable room.

Really not worth the hassle of leaving the airport. Better put up with the lousy service and outrageous price of the MIA on-site airport.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 29, 2013
Thank you for your feedback regarding your recent stay experience with us. Our goal is to create memories for our guests and I apologize that this was the memory that we created for you. I assure you that we are a far better hotel than the one that you encountered during your stay. I have shared your comments with the various departments in the hotel as we strive to provide our guests with the best service and product possible and work hard to hone those pieces all the time. I hope that should your travels bring you back to Miami you will give us another opportunity to exceed your expectations.

Best Regards,

General Manager
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Nürnberg, Germany
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 24, 2013 via mobile

I stayed just one night in Miami before catching my next flight, and chose the right place:

The hotel is very near and easy to reach (I had a rental car, but there is also a free shuttle service). My room was like a suite with a separate sitting area including a kitchen, a bedroom with a second flat screen TV, and a spacious bathroom.

I liked the sitting area, it has a modern L-shaped sofa so I was able to stretch out in front of the TV (and had ample space to unwrap all my shopping ...). Wifi was flawless and free, it worked even at the pool.

The pool area was a big plus, it was nice to catch some sun before my red eye flight the next evening.

The service was really excellent, and always with a smile: I was one hour late for the (free) breakfast (and I wasn't alone that Sunday morning), everything had been out away, but the lady brought my all I needed from the kitchen and helped out the other guests as well, so everybody left and started their day not hungry but in a great mood.

At reception, Marcel is worth mentioning, he really gives excellent service, and managed to get me an 8pm (!) checkout for my late night departure. The gentleman who checked me out eventually, I suspect he's the hotel manager, is quite a character, I left with a smile. And will be back.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 28, 2013
Thanks for your feedback regarding your recent stay experience at the Hyatt house Miami Airport. I am thrilled that we were able to exceed your expectations in all areas. Our goal is to make memories for our guests and I am very happy that we succeeded in doing so for you. I will be sure to share your positive feedback with the entire team and specifically Marcel at the front desk and Blanca in the Kitchen. We look forward to welcoming you back to the hotel the next time you are Miami.

Regards,
Gody Almonte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 23, 2013

We stayed here for one night before leaving for our destination. It looks new, was quiet, safe and much nicer than a hotel we stayed at previously which was a dump! The other one CI, was dumpy and had shady people there and in a bad section. This was in a quiet place, with no loud people or huge groups holding up check-in.They have complimentary beer and wine at dinner time with appetizers and their van will bring you to dinner and pick you up. If looking for a good place to eat, behind the hotel is a really good Cuban restaurant in a shopping plaza. The beds are comfortable and they have breakfast for you in the am. Good value and very nice hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 28, 2013
Thank you for taking time to review our hotel. We are thrilled that you enjoyed your stay at Hyatt house Miami Airport. Our staff will also be delighted to hear your wonderful comments. Once again, thank you for your business!

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 23, 2013

I had a great stay at the Hyatt House in Miami two weeks ago. I was truly WOWed by the high level of customer service provided by the Hyatt staff. From the cleaning staff to the front desk, everyone greeted me with a smile and was helpful. The service at the Hyatt House was fantastic. Before I booked, I call the hotel’s front desk and spoke with Marcel and the manager Gody. I asked a few questions about the hotel, its location and accommodations. Marcel was very friendly, informative and professional. I thought his friendly demeanor was just part of the phone service, but I was amazed that he was as friendly, professional and helpful in person.
I had a few minor issues with my room and the front desk quickly sent a service person to my room. The front desk offered to call one of their engineers in from home for a minor issue that I brought to their attention but it was too minor to have them call someone in from home. The next morning the service engineer was at our door.
I could have stayed at a hotel closer to downtown or the beach but the cost for those hotels was a lot more and had additional fees. I could not see spending extra at the other hotels that were closer to the beach for a room that I would only stay in for a few hours a night. The Hyatt House met my needs, I felt safe, there was a shopping center within walking distance, the hotel was near a major interstate, the rooms were clean; there was free parking, free breakfast and free internet. The Hotel was close enough to the beach and downtown so driving was not an issue for me. The only noise was from another guest running in the halls but this is no fault of the hotel. I didn’t realize the hotel was in a flight path until I was at the pool and a plane flew over. I honestly did not hear the planes when I was inside the hotel. We stayed on the second floor if that helps.
I can say that I will stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 28, 2013
Thanks for your feedback regarding your recent stay experience at the Hyatt house Miami Airport. I am thrilled that we were able to exceed your expectations in all areas. Our goal is to make memories for our guests and I am very happy that we succeeded in doing so for you. I will be sure to share your positive feedback with the entire team and specifically Marcel at the front desk. We look forward to welcoming you back to the hotel the next time you are Miami.

Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago, il
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 21, 2013 via mobile

Very nice location near the airport. Very private, clean and quiet. Personnel is focused to help you enjoy your stay. Winning formula. The room is very nice and comfortable. Will stay here again. The hotel shuttle can take you to restaurants near by.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gody A, General Manager at HYATT house Miami Airport, responded to this review, April 28, 2013
Thank you for taking time to review our hotel. We are thrilled that you enjoyed your stay at Hyatt house Miami Airport. Our staff will also be delighted to hear your wonderful comments. Once again, thank you for your business!

Regards,

Gody Almonte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about HYATT house Miami Airport

Address: 5710 Blue Lagoon Drive, Miami, FL 33126 (Formerly Hyatt Summerfield Suites)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Miami
#14 Family Hotel in Miami
#46 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Miami Airport 3*
Official Description (provided by the hotel):
The Hyatt House Miami Airport is the best choice when travelling to Miami. Whether you are passing through on your way to a cruise, on vacation to see the sites, on short term business, or even on long term stays. The property is conveniently located just 2 miles from the airport, close enough to have a complimentary shuttle, but far enough to give one a feel different from an airport hotel. We are located equal distances from the beaches and some of the most popular shoopping venues of Miami. At the same time, you can easily go east and tour Biscayne Bay, or go west into the Everglades and see an alligator show. We have the most spacious suites in town, equipped with a complete kitchen. Our hot breakfast is second to none in the area, and it is complimentary, as is the social hour we host Monday through Thursday at our guest house, where you can enjoy complimentary appetizers, soft drinks, beer and wine.The staff at the Hyatt House Miami is anxious to welcome you and I look forward to meeting you in person.Gody Almonte, General Manager. ... more   less 
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Also Known As:
Hyatt Summerfield Suites - Miami Airport Hotel Miami
Hyatt Miami Airport
Summerfield Suites Miami
Miami Summerfield Suites

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