We stayed at the Hyatt house on March 2 prior to going on a cruise on the 3rd. We arrived at about 10 PM and the front desk clerk was very friendly and helpful. The suite was great. There was a full kitchen, a sitting area, a separate bedroom and everything was clean and neat.

When we were checking out the next day, the desk clerk helped us get transportation to the port and everything went smoothly. I would definitely stay here again

After leaving Customs at Miami I was directed to the lower level by a ‘helpful’ American Airlines Agent and spent time looking for the bus stop for the hotel van pick-up. Failing to find one I asked and was directed to the Upper (Departures) Level. Again, looking for signs proved fruitless and I asked someone else. Apparently I was supposed to know that you have to stand on the middle island and flag the bus down when it comes. No signs, no hints, no clues – that seems to be the motto for MIA.

After a long flight, with little sleep and a painful immigration process I was pretty ready to get to the hotel. I called the Hyatt House who advised that the bus would be about 20 minutes as it leaves every 30 minutes from the property.

In due time the van turned up, and I flagged it down. One stop to pick up two women who claimed that they had been waiting 45 minutes and we were off to the hotel.

I have stayed at the property some time ago, and as it was a new year wanted to start my Hyatt stay re-qualification. The hotel staff were friendly, confirming that I had been upgraded to a two bedroom suite as a Diamond, and explaining about the evening and morning food offerings. I had an 0630 flight and so checked on options to get me to the airport in time. This turned out to be a taxi as the first shuttle leaves at 0530.

The room was on the first floor overlooking the airport, which caused some noise during the night.

The two bedrooms (each with their own bathroom) meet at the common area/sitting room/kitchen area.

The bedrooms were almost identical and had seperate showers/bath tubs and basins.

The evening snacks (free wine and beer!) were on the ground floor where the breakfast is served:

The evening when I went down there was a salad you could make yourself, some soup/broth, as well as chicken wings. Not a bad spread.

During the evening I received 3 flyers under the door for delivery options from local restaurants, although the hotel advises against using these following complaints.

Overall
A good stay with only the occasional interruption. If I had more energy I would have gone to the supermarket which is a 10 minute walk away. (There is also a Starbucks there, and an Office Depot). The cab came when booked the next morning and took 10-15 minutes back to the airport for $16.

I loved the two bedroom suite - cheaper than getting two individual rooms. There were 2 bathrooms and one living room with sofabed and mini kitchen. There was a shuttle every 30 mins at the airport. Contrary to what some of the reviews said the breakfast was replenished it was a hot breakfast with good variety. Staff were friendly and helpful. close to the airport and parking is free. I would stay here again.

My two friends and I stayed here pre and post cruise Feb 22 and March 2 and don't have enough good things to say. The first night we stayed we were very happy with the room, two bedrooms, two complete bathrooms, full kitchen! After our cruise we were at the hotel by 8:45 a.m. I asked the front desk fellow if we could just leave our luggage with them because I knew the room would not be available until mid afternoon. He immediately told me he was going to see if he could get us a room right away, within 10 minutes he had us in our room. We asked about shopping and they made phone reservations for us to catch the Sawgrass shuttle from the hotel and later when we got back asked them to recommend a restaurant close by, they recommended Casa Juan Restaurant (Cuban) and we inquired if it was safe for 3 ladies to walk there and back. He immediately said they would take us and on the way over to the restaurant said when we were ready to come back to the hotel, to call him in his cell and he would come pick us up! Where do you get that kind of service and the shuttle driver was so much fun. He dropped us off at the restaurant and when we were in the restaurant, he said to the fellow who welcomes the guests to "take care of his girls". I would highly recommend this hotel and Casa Juan Restaurant, the food and service was absolutely perfection. Great location for airport and costs about $25 for a taxi to the pier