I have super high expectations for cleanliness at hotels. I did tons of research making sure which hotels have had reports of bed bugs and this one was the best deal in a decent location and the best part was: they have a free shuttle from the airport to the hotel and from the hotel to the port of miami. Unfortunately, I called for a shuttle and the phone just rang constantly and no one EVER picked up. Luckily my friend had a different flight and had taken a different shuttle from Ft. Lauderdale and was at the hotel when I called so she had me talk to the lady at the front desk on her cellphone. (Who was amazingly nice by the way). When the shuttle got to the airport the driver was on the complete opposite side from where all the passengers were standing and even though I was waving him down he did not stop and drove past me causing me to have to wait 45 minutes for a return trip. Not cool.
Finally I got to the hotel and check-in didnt take too long even though I was last in line. Be sure to book your port shuttle when you check in! Its really important because the next morning is complete chaos.
The hotel itself was clean enough. Nothing spectacular. Just do yourself a favor and dont look at the mattressess under the sheets or you'll gross yourself out. :) The sheets themselves were clean though luckily. (Being the germaphobe I am, I always bring my own sheets)
I did my bed bug check (using a blow dryer, check the internet for directions, lol) it came out clean and we got settled in. Our remote didnt work but they replaced it immediately. Other then that, the room was pretty good. Black out curtains were perfect.
There's literally nothing around the hotel except the highway and a Bennigans which is awesome because all the ones I know of had closed down so we went there for dinner. They recommend not eating at the places that put fliers under your door. And trust me, you will get some. We got about 8 of them. Just eat at Bennigans and call it a night.
As for the continental breakfast.. It was crowded but the lines moved quickly. Nearly everyone there we later learned, was there for a cruise. They had cereal, fruit, a waffle maker!!, bagels, bread, etc. Pretty standard. It would've been awesome if they had lactose free milk but I guess you cant win em all. :)
We checked in and signed up for the 12 o'clock port shuttle and we were the first on the list for that time. It was so very unorganized and chaotic that they never called our names out and we missed the shuttle leaving us to wait an hour I think for the next one. I was pretty angry seeing as how I had talked to the guy about the shuttle less than 10 minutes prior to finding out we missed it. He was super apologetic though at least.
Overall, just be patient with the shuttles and you'll be fine. If youre looking for some night life, stay in SoBe. This place is great to stay for pre-cruise and despite the shuttle mishaps I'll def stay here the next time I cruise out of Miami. :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.