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“Bate and switch” 1 of 5 stars
Review of Extended Stay America - Miami - Airport - Doral

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Extended Stay America - Miami - Airport - Doral
2.0 of 5 Hotel   |   8720 N.W. 33rd Street, Miami, FL 33172 (Formerly Homestead Miami Airport / Doral)   |  
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Ranked #72 of 129 Hotels in Miami
Orlando, Florida
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Bate and switch”
1 of 5 stars Reviewed 5 days ago NEW

We reserved a king sized room with a sofa on the company's website. We were informed at checkin that they did not have that room available and that this was a regular occurrence. The front desk clerk wanted us to pay the same rate. We asked for a lower rate since we were not receiving the larger room we reserved. After some pushing, we were compensated.

Upon entry, the room smelled musty and like mildew. It seems this smell is coming from the very old cabinetry. We only had three pillows that were all very thin. The bedding some very old and used. The towels were so hard we felt we were getting exfoliated every time we used them. It seemed like someone tried to "renovate" the room however there were dried paint drippings everywhere. In the shower, someone patched the wall but did not paint over them. The bathroom sink was cracked and someone tried to cover it up with caulk but you could still see the crack.

You will also hear the planes from the airport.

Overall, it felt like a motel you rent by the hour.

  • Stayed November 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 reviews from our community

Traveler rating
    16
    2
    2
    2
    5
See reviews for
4
3
7
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
East Hampton, Connecticut, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent room and great value. More importantly, Alejandro at the front desk was amazingly friendly and helpful. I'm new to Miami and he went above and beyond in making me feel I was at Home. Great job by all of the staff.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed October 6, 2014

Nice hotel for a long stay. the room included a kitchen,microwave,refrigerator,mini range ideal for cookingand heating TV dinners.
The place is clean and has a large pool, friendly staff andf basic breakfast in the morning.
I really enjoy my stay in this hotel. they need a better Wi-Fi

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 28, 2014

Stay away from this place. Nightmare. Completely dirty, disgusting. Unfriendly personel. Cigarretes butt all over the place. Remote control nasty. They have people living in this building. Trucks are parked all over.

Room Tip: Stay away.
See more room tips
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 28, 2014

Terrible terrible terrible service. Carpet was soaking wet in my room. Beds felt like they were made out of rocks. Book online or you'll pay more in person! Never felt like a guest once at this "hotel"

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

Everything about this Hotel is great including the price.Room was newly renovated and very clean.The kitchen is perfect to prepare small dinners.The laundry facilities are well equiped its always good to go back home with clean cloths in your luggage. lol. My overall experience was the best and I recommend this hotel if you ever visit sunny Miami

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Airport - Doral, responded to this review, October 10, 2014
Thank you so much for posting a review of our property. I'm so pleased to hear that our staff greeted you with a warm smile and provided you with exemplary service. I am also happy to hear that your room exceeded your expectations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed July 6, 2014

From check-in to check-out everything was great about this hotel. Staff is very welcoming, I specially felt rather welcome with the lady that checked me in. Plenty of parking and a nice little kitchen made me feel right at home.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Miami - Airport - Doral

Address: 8720 N.W. 33rd Street, Miami, FL 33172 (Formerly Homestead Miami Airport / Doral)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Miami - Airport - Doral 2*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Miami Airport / Doral Hotel Miami

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