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“Great Service” 4 of 5 stars
Review of Homewood Suites Miami-Airport / Blue Lagoon

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Homewood Suites Miami-Airport / Blue Lagoon
3.0 of 5 Hotel   |   5500 Blue Lagoon Dr, Miami, FL 33126   |  
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Ranked #42 of 129 Hotels in Miami
Goias
1 review
“Great Service”
4 of 5 stars Reviewed November 20, 2009

We went into a shopping trip to miami, and stayed at Homewood Suites by Hilton Blue Lagoon, in a 2 bedroom/2bathroom suite for 4 nights. What I can say is that the hotel, as well as the staff, acomplish exactly what they are supposed and expected to do, nothing more and nothing less. Spacious and clean rooms, great complimentary breakfast, good free parking and the most important: The whole crew is very polite and discrete. I recommend and definetly would stay there again.

  • Stayed November 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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501 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buenos Aires, Argentina
Top Contributor
182 reviews 182 reviews
59 hotel reviews
Reviews in 48 cities Reviews in 48 cities
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed November 2, 2009

I've stayed 3 different times in this hotel and I'll stay again on my next trip to Miami. It's just a great hotel.
Rooms: I've stayed at a 1 bedroom suite with sofa and the size is perfect for 3 persons. Nice bathroom, big kitchen area with everything you need to cook a meal. The bedroom had a king bed and was great.
Breakfast and evenings meal: The breakfast is complete with fruits, yoghurts and hot things also. But one of the best things about this kind of hotel is that Monday-Thursday they serve an evening homemade meal.
Location: Although is far from the beach and next to the airport, you're 15 minutes away from South Beach. Bedrooms with an airport view will trouble you with the runaway noise, so ask one with a lagoon view.
Service: Excellent, everytime I needed something for the room I got it in a few minutes.

  • Stayed January 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewa Beach, Hawaii
Top Contributor
188 reviews 188 reviews
165 hotel reviews
Reviews in 106 cities Reviews in 106 cities
406 helpful votes 406 helpful votes
4 of 5 stars Reviewed October 7, 2009

We had to be in Miami for ten days, and none of us could imagine being stuffed into a regular hotel room for that period of time. Knowing that the rooms are like apartments, we chose the Homewood Suites - but the way this particular one is laid out, stands above the rest: In a Typical Homewood layout, there is the living area, then a door and the bedroom, with a sink, and the commode and shower separate. However, here, there is a sink in a foyer BETWEEN the living and sleeping rooms, and a separate tub and toilet. One can have visitors, and keep the sleeping area completely separate.
They went out of their way to ensure we were all on the same floor. The free wired and wireless internet, as well as free parking were quite welcome. Just across the main street (NW57th ave), there is a Publix Supermarket and a host of restaurants, and even an office supply store. There are pharmacies (CVS and Walgreen's) just one block further.
The hotel is easy to find - and in fact is visible from 836. It is just a short 3-5 minute drive from the airport (and it appears as though they have a shuttle, although we didn't use it).
The breakfast and dinner, while not culinary extravaganzas, were adequate, and for the price (free) we weren't complaining.
The refrigerator, microwave and stovetop in the room were quite handy.
Within 10 minutes of the place were: The Airbus Training Center (our destination), a FedEx Kinko's, several malls, Coral Gables (dining, shopping), the aforementioned supermarket and drug stores. Within 20 were: downtown, the cruise port, Miami Beach and Costco.
Lest you think I'm biased: there were things that could use improvement -- my room had several burned out lights, the ceiling fan was so noisy that I couldn't sleep with it on, and the air conditioner was on it's last legs. I did NOT report these issues because I had precious little time in my room, and did not wish to have maintenance banging around, nor did I want to move after unpacking. However, I prefer a property where Quality Control is managed properly, and these items are addressed before a guest checks in.
None the less, this is a solid B+ property, and I can't think of any place else I would rather stay if I had an extended visit to Miami in the future.
One other thing that I did not like - each night menus from local delivery places were slid under my door. Seemingly innocuous, but what this tells me is that non-guests are roaming the halls fairly freely. There is a security there, but perhaps it's time to put card readers in the elevators.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mil Anus
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 28, 2009

We arrived late just past midnight on a busy day, and had some problem in checking in. It turned out that they upgraded my room to the top floor due to my Gold VIP HH status. Good. However, when the person at check in printed out our keys I smelled something wrong. Only after I insisted he found out that they gave away our room to someone else before we arrived. We last-minute avoided entering someone else room at 1230 AM.

In the end they found us a room, not exaclty according to my preferences, but enough to sleep. Murphy's law was against us that night, as the room keys were only working the second time, after a trip back at the check in to have them re-issued with our exact room number.

Very small swimming pool, free parking & free wired & wireless Internet.

Food (free beakfast and evening manager reception) were very good in quality and abundant.

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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St. Petersburg, FL
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 21, 2009

Good overall hotel. Close to the miami airport (about a $10 cab ride). The inside of the hotel is comfortable and home-like. Staff support was average. Breakfast was good and there are lots of tables to eat at. Overall a nice place to stay near the Miami airport.

  • Stayed June 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 16, 2009

We stayed one night pre- cruise, having never been to Miami before. I had the local number for the hotel in my cell, that is important because there is no phone at the airport to request a ride to their hotel.
The first room we were given was not great, it smelled and didn't have the view of the water we had requested. I called the front desk and they changed our room to right across the hall, this room was nicer & had a decent view of the water. There was a small sitting area in the room with a couch & tv, and a separated bedroom with 2 double beds, a small kitchenette & a decent bathroom. The kitchenette was nice, had a fridge, a pantry with plates & silverware, coffee maker, dishwasher, microwave. The only negative as far as cleanliness goes was the glasses, & utensils. I would definitely run anything through the dishwasher before using it - the glasses were not clean & after that I didn't trust any of the dishes. The utensils had crud on them & obviously not clean.
The fellow who picked us up from the airport did not seem to speak English, and seemed to be in a foul temper. In the daytime, the van driver was pleasant & very helpful and took me to the local mall to shop for pre-cruise items & then picked me up promptly when I called. This is a great service, if you don't have a rental car, because the hotel is out at the airport & not close to much. I was able to buy some items I forgot to pack at a Publix, bought some alcohol at a liquor store, and had a manicure at the same mall. The liquor store was the only down side - none of the bottles were marked with prices, and they wanted to charge me the same price for a small bottle of Baileys as a large. I had the feeling there are prices for obvious tourists such as myself, and fair prices for locals.
As far as the staff goes, the front desk people were very helpful & the only unpleasant person was the guy driving the van the night we came from the airport. Maybe he had had a bad day. The breakfast in the morning was great, the room packed but the food was good & plentiful, with a great variety & good quality. The staff were great - my son did not get up in time & they helped me find a tray so I could bring food up for the both of us to our room. Couldn't ask for more really in terms of a nice & helpful staff. We got a great price for a hotel room in miami. We did not arrive in time to sightsee the night before our cruise, so the out of the way location was not a problem. In the morning the driver of the van the front desk helped arranged to get us to the port was very nice & no problems with our transportation. The free high speed internet was a nice touch too.

  • Stayed April 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Top Contributor
122 reviews 122 reviews
81 hotel reviews
Reviews in 75 cities Reviews in 75 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed April 29, 2009

We booked a one bedroom suite at this hotel because we wanted a spacious accommodation close to Miami Airport. Upon arrival we were offered a free upgrade to a two bedroom suite. The suite turned out to be extremely spacious, more than enough for a family of four. The suite consists of one bedroom with two queen beds and another bedroom with one king bed. Each bedroom has an ensuite bathroom. The bedrooms are separated by a living room with kitchenette. The kitchenette is extremely well equipped, you could cook a four-course meal there if you felt like it. Unfortunately, there are only two chairs at the big living room table and the other persons have to sit on the sofa, which makes eating a bit uncomfortable. But that's the only drawback of the suite. Otherwise it is perfect and all is very clean.
The free breakfast was of average quality. Nothing to write home about, but you won't leave hungry. The stuff is friendly and helpful. We didn't use the pool but looking at it from the window of our room, it did not look too appealing. The pool was full of leaves and seemed to be quite dirty. However, the pool area is nice and there is a big gas BBQ. There is no restaurant in the hotel or in the immediate vicinity. You will need a car to get some food. There are a Publix supermarket and some fastfood restaurants in about 3 minutes driving distance (I would think 15 minutes walking distance, area seems save). Driving time to the airport/rental car stations is about 10 minutes maximum. Even though the hotel is just outside the airport area the rooms were very quiet and the planes barely audible. Overall it was a pleasant hotel experience and we will certainly stay there again on our next visit to Miami

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Miami-Airport / Blue Lagoon

Address: 5500 Blue Lagoon Dr, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Family Hotel in Miami
#33 Business Hotel in Miami
#35 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Miami-Airport / Blue Lagoon 3*
Number of rooms: 159
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Also Known As:
Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
Homewood Miami
Miami Homewood Suites

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