I would have to say that our room was in need of some repairs. There was damage to the ceiling and the walls (enough to make you wonder what happened). The kitchen cabinets were also damaged as well as the bathroom wall.
It was not a pretty room. The pool and hot tub were not clean when we first attempted to visit, but after a conversation with the front desk, it was cleaned up.
The breakfast was okay. There were SO MANY PEOPLE eating. I was amazed at the mass number - it really didn't seem like our hotel was fully occupied. I was impressed with the staff for actually keeping up (for the most part).
Front desk was always kind and immediately helpful. If our room had not been so poorly maintained, I would have given another star for the fantastic staff experience.