Stayed at this Homewood a couple nights after our cruise to explore Miami. Figured it was centrally located, and it certainly was. As close as it was to MIA, we never heard any flight noise.
Upon check in, the front desk agent, whom I didn't catch her name but remembered her name tag stated she hailed from Memphis, let's just say it was definitely not the warmest check in experience I've ever had. Literally, the only words that came out her mouth were, "Any specific floor preference, or does it really matter?" and when she gave me my keys, "You know about our breakfast served each morning, right?" I was really shocked, almost made me second guess if I was checking into a roadside motel or a Hilton branded hotel! I just shrugged it off and figured she was having a bad day.
Upon getting our luggage, we took an elevator located on the far side of the hotel, and when we got to the 5th floor, we passed by the area of room 509 and I'm not sure what happened but it smelled like dead fish. I'm not easily grossed out but it was horrible and I gagged. Unfortunately, the housekeeper must've been immune to it because that area smelled that way during our entire stay. When we got to our room, it met our expectations of that "home away from home" feel with the apartment-style room with a kitchen and separate bedroom. However, the furnishings were showing it's age as the furniture was worn, the carpet definitely did not feel clean, the walls had a lot of patch jobs, the tile in the bathroom did not look clean, the bathroom fan was clogged with dust, found a lot of hair in the bathroom area, one of the bedside lamp's light bulb socket was literally hanging off the wire and lastly, my biggest pet peeve as if the previously mentioned items were not enough, the AC sounded like a train and did not cool down the living room area, thankfully the bedroom had a fan so it got really cold in there.
The next morning we checked out their breakfast at about 8:30am and it was sheer madness. It felt like I was at Hometown Buffet or something. Other guests had lost all sense of courtesy and manners and kids were running amuck. It also didn't help that the breakfast was horrible; when I opened up the chaffing dish of Corned Beef, I saw nothing but pools of grease, it was disgusting. The biscuits were hard as a rock, but the gravy was tasty. There was nowhere to sit, in addition to tables not being bussed, as the poor breakfast staff could barely keep up with the demand.
One thing also worth reiterating was the hospitality of the staff, or lack thereof. I unfortunately was wearing a foot brace therefore I wasn't walking as fast as I could. Upon walking down the hall on the 1st floor towards the housekeeping laundry area to head to the parking lot, I saw a staff member walk in from the outside to apparently clock in, he saw me and so I smiled. After he clocked in, I was literally a few steps behind him towards the exit door and rather than taking even a second to hold the door open, he disregarded my existence. He jumped into his 370Z which was parked right in front of the door, drove off to park in the lot and finished to get dressed. The only staff member that was pleasant was the gentleman working the front desk at 5:30am when I called to say that we were checking out.
My first preference in hotel accommodations will always be a Hilton branded hotel, Homewoods included. However, I can honestly say that I will never choose to stay at this Homewood again nor would I recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.