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“Poor Service and property not in best shape” 1 of 5 stars
Review of Homewood Suites Miami-Airport / Blue Lagoon

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Homewood Suites Miami-Airport / Blue Lagoon
3.0 of 5 Hotel   |   5500 Blue Lagoon Dr, Miami, FL 33126   |  
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Ranked #35 of 129 hotels in Miami
A TripAdvisor Member
“Poor Service and property not in best shape”
1 of 5 stars Reviewed September 30, 2013

Staff inconsiderate to issues of guest complaints about property. Room not clean as expected. Paid for cruise package deal to be picked up from airport Shuttle never showed up had to pay taxi to pick us up. Had small ants in room no omne came to even spray or clean them up.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodMiami, Director of Sales at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, October 3, 2013
Dear Guest,
Thank you for taking the time to review our hotel as we are always looking for ways to adjust and improve our services. I apologize that your experience was less than perfect with our staff, we will look into the specific items you mentions and make sure to address every single one of them with our team. If you are ever in town again please call us and ask for me. If you give us one more chance to host your stay I will personally make sure you are satisfied with our services and with your accommodations. Please feel free to call me to discuss your past stay and your future stays I promise you that you will not regret making the call.
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483 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Coral Gables, United States
1 review
5 of 5 stars Reviewed September 30, 2013

We loved our stay at the Homewood Suites in Blue Lagoon. The staff was very helpful. The rooms were clean. Breakfast was great and the kids had a great time. All for an affordable price. What more can you ask!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 25, 2013

The service provided at this property far exceeded my expectations. The General Manager is outstanding along with a very attentive and caring staff. Even for a Homewood Suites by Hilton the service at this property is well above their normally high standards. This is the hotel to stay at when near the Miami Airport.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodMiami, Director of Sales at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, September 29, 2013
Thank you so much for this great review. We work hard to make sure we deliver the best service to our guests and to read such an amazing comment from you makes our day that much brighter. We will share with our staff as soon as possible. If you're ever back in town please do not hesitate to call us, we will be thrilled to have you with us. Take care!
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Miami, United States
1 review
4 of 5 stars Reviewed September 25, 2013

Good hotel to stay close to airport. Decent service and friendly people. Nothing glamorus, but everything is in place. I did some business and stayed with family, so they wented to beach and I to work, we had a two year old boy with us and the place was quite child friendly. Breakfast is included in place, it is modest but quite ok. From monday to thursday they serve complimantary dinner, which is sometimes very handy. No hotel restaurant. Car is a must if to stay there, and parking is free.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodMiami, Director of Sales at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, September 29, 2013
Dear guest, thank you for your comments on TripAdvisor, we appreciate the fact that you took the time to write a review for our hotel. We hope to see you once again with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haines City, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2013

The hotel was excellent, and met all our needs. We had accidentally booked at another Hilton, but the Desk Personnel sorted this out very quickly. The suite was quite spacious and, having a separate living area, allowed one person to sleep without being disturbed by the TV.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watertown, New York
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 22, 2013 via mobile

This place is a good bet. We stayed here on business. The neighborhood isn't exactly a tourist area but it is fairly close to the airport. Front desk staff was helpful and friendly. This hotel looks like a recent remodel and you can barely tell it isn't brand new. The only drawback I found was the wifi wasn't free (I think) and that isn't acceptable anymore.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slane, Ireland
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 14, 2013

We had to stay at this hotel in July 2011, after American Airlines cancelled our connecting flights to Boston (travelling from Central America). The rates were not bad, considering it was a last-minute booking. We had to wait a bit for the shuttle to arrive, but once we got there, we settled in quickly enough. The room was spacious and had a nice kitchenette / dining / living area that was great for two adults and a toddler that needed to stretch his legs after being cooped up in a plane. The people at Reception were helpful, and we were able to use the internet in the small office for a good while, as we were trying to sort out new flights, etc.
Breakfast the next morning was standard fare, but it did the job, and then the shuttle took us back to the airport.
We stayed on a ground-floor room, but we had no problems with noise, or security, but, then again, we only stayed for one night.
We would definitely stay here again, and we would recommend to friends, and family - especially if travelling with children, or if you want to take care of your own meals.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Miami-Airport / Blue Lagoon

Address: 5500 Blue Lagoon Dr, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Romantic Hotel in Miami
#29 Family Hotel in Miami
#31 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Miami-Airport / Blue Lagoon 3*
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Also Known As:
Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
Homewood Miami
Miami Homewood Suites

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