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“A very unpleasant experience.” 1 of 5 stars
Review of Homewood Suites Miami-Airport / Blue Lagoon

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Homewood Suites Miami-Airport / Blue Lagoon
3.0 of 5 Hotel   |   5500 Blue Lagoon Dr, Miami, FL 33126   |  
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Ranked #28 of 130 hotels in Miami
London, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“A very unpleasant experience.”
1 of 5 stars Reviewed September 10, 2013

I stayed here with my family in August after a tiring week-long vacation. We stayed in this hotel because it was close to the airport, and because we have had many positive stays at other Homewood suites. By the time I left, I wish we hadn't. The problems started when we arrived at the room, only to find out that the TVs and phones did not work. We also had an early flight to catch from the MIA, and our requested wake-up-call did not arrive. And if things couldn't get any worse, while we were leaving for the airport in the morning, I got stuck in the elevator! The staff were less than helpful, and obviously had no idea what they were doing. I was in there for a good 45 minutes before they were finally able to get me out, causing us to almost miss our flight. An overall unpleasant experience. If you are looking for a hotel in this area, choose another. Do not stay here.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodMiami, Director of Sales at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, October 3, 2013
We would like to thank you for giving us your feedback on your stay. We would like to also take the time now to apologize for any inconvenience you and your family experienced while staying with us. I am extremely disappointed to see that our staff did not make things right and did not meet your expectations. I am sad that you were unable to enjoy the last part of your vacation the way it should be done. Please don't let this experience push you away from the our family of brand and most of all please do not let this event in time push you away from our property. If given a chance I would like to personally invite you back to our hotel in the future and I promise you that if given that chance we will make sure everything during your stay is perfect for you and your family.

Once again please accept our apologies for any inconvenience caused.
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479 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed September 9, 2013

overall very satisfied except for the inconvenience of having to move. I was in pain from the eye surgery and was not in a very good state of mind an very uncomfortable. However as always the hotel lived up to its excellent reputation. I have been an H Honors member since 2000 and most of the time I have been very pleased with the level of service provided.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 4, 2013 via mobile

My family of 5 (3 young kids) had an early flight from MIA. We have stayed at several Homewood Suites locations and appreciate the size of the rooms, so we decided to stay here. What a mistake. The hotel is badly in need of repair. The TV in the bedroom of our suite did not work at all. None of the phones in the suite were working. The best the front desk could offer was to send a service guy to the room after 10pm, long after my kids would be asleep in order to get up for the early flight. Our requested wake-up call in the morning did not arrive (probably due to the inoperable phones). Then, as we were rushing to get our bags to the car, the elevator broke down with my 12-year old daughter trapped alone inside. They had no idea how to get her out, but after about 30 minutes were able to get the doors open. She was very traumatised. We managed to make it to the airport gate just before they closed the plane's doors. This level of disrepair is unacceptable, and caused considerable anxiety and us to almost miss our flight. The are plenty of hotel options around the Miami airport - don't choose this one.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, General Manager at Homewood Suites Miami-Airport / Blue Lagoon, responded to this review, December 30, 2013
We value your loyalty to our brand and apologize for the quality of you recent stay at our hotel. The comfort, health and safety of our guests is very important to us. Please contact me directly so I can speak with you about this matter.
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Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2013

The hotel is excellent, our family of four had a great time,the suite was perfect, had a king size bed and a nice Bathroom on one side, the living room and kitchen with everything needed were in the center, and the other bedroom was separated by doors on the right side and had another complete bathroom. We had a nice breakfast every day, and dinner Monday to Thursday. Very nice staff and in general all employees were nice, polite and helpful

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palos Verdes, United States
1 review
5 of 5 stars Reviewed August 31, 2013

Overall great experience. Good staff, location (close to freeway, airport, river, shopping, fast food), hotel chain. Provided comfort and value to our family during our extended family trip where 7 of us spent 2 nights, and 4 more arrived and spent another night.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton, MD
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 28, 2013

Stayed at this hotel prior to a cruise. It was a nice suite. Plenty of room. Comfortable beds. An average hotel room. Nothing significant stood out except the staff, which were outstanding. I didn't care for the location. Although it was centrally located between the Miami airport and the cruise terminal, it didn't have many places nearby to walk to. There was a small shopping center that had McDonald's and a Cuban restaurant as well as a grocery store. The breakfast was just OK. Granted it will satisfy a hunger but don't look for a "good" breakfast If you are traveling with kids, its an inexpensive way to make sure they get breakfast before starting the day. Would I stay there again? Perhaps, but I'd much rather stay in a location where I can walk to a variety of shops & eateries.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 28, 2013

We stayed here for 4 nights in August .We had a 1bed suite for the 5 of us and found that we needed a rollaway as the 2 doubles and sofabed were a bit tight for 2 adults and 3 children .
The suites were spacious and clean , the only problem was the shower head in the bathtub , which was built into the wall very high up and could not be adjusted to face down or in any other direction , which made it difficult for the kids.

We had the complimentary breakfast in the mornings which wasn't great. There was usually scrambled eggs with maybe hashbrowns and burger type meats (which were very dry ), and a selection of pastries and bagels . The fresh juices were lovely and there was a machine to make your own waffles . There are coffee machines available all day.

Just next to the dining area there is a patio overlooking the lagoon and if you throw a bit of bread in you will see loads of large fish and also some turtles...the kids loved this.

There is also a complimentary supper each weekday from 5.30-7.30pm , but we never had this as we were not back in time each evening (shame it could not have gone on a bit longer )

The reception staff were friendly , especially Pamela who was very helpful each morning with shopping advise and driving directions.

There is a small pool at the front of the hotel. The problem with this is that it is right next to the car park and main road , so a lot of people walking/driving past , and the pool towels are smaller than hand towels so were not good to lie on or dry yourself .

I would def stay at this hotel again as it was easy to get on the main roads in any direction....

Room Tip: Choose a high floor room overlooking the lagoon for a nice view
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Homewood Suites Miami-Airport / Blue Lagoon

Address: 5500 Blue Lagoon Dr, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Family Hotel in Miami
#27 Romantic Hotel in Miami
#31 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Miami-Airport / Blue Lagoon 3*
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Also Known As:
Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
Homewood Miami
Miami Homewood Suites

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