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“Exceptional Service” 4 of 5 stars
Review of Homewood Suites Miami-Airport / Blue Lagoon

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Homewood Suites Miami-Airport / Blue Lagoon
3.0 of 5 Hotel   |   5500 Blue Lagoon Dr, Miami, FL 33126   |  
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Ranked #27 of 113 Hotels in Miami
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceptional Service”
4 of 5 stars Reviewed March 17, 2013

After a long flight and standing in rain for a shuttle that never came (my fault, did not know I had to call for it).I finally decided to call hotel, I was very frustrated but the front desk agent promptly apologized, and told me to take a taxi and I would be reimbursed. Arrived at the hotel, was greeted warmly, room keys were ready as well as my taxi fare. Only room available was a smoking room, since I was only going to be there for a few hours, I told them I would try room if they would refresh it, when I entered room there was no scent of smoke, I immediately picked up the phone to tell them it was ok, there was a knock on the door, Danny C was standing there with refresher in hand. I was very impressed with service from him and Michael, they made all my frustrations disappear... Employees like Danny C and Michael help keep the Hilton family hotels at the top.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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667 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Maineville, OH
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 15, 2013

Typical Homewood suites, it was clean and the staff were all very friendly and accomodating!

Pros-
It was cheaper than most the hotels in the area.
They have a free reception and meal Monday-thrusday!
Free Breakfast.
Very close to the airport with a free shuttle.

Cons
I would have liked a bit larger fitness room. Not bad if you are alone, but more than one other person it begins to feel cramped.
Not the cleanest of neighborhoods.
I asked for a non-smoking room but it was obvious that I didn't get one.
Very slow elevators

I would certainly go back, the rooms were pretty big and everything seemed clean.

Room Tip: Ask for Lake facing room if the plane noise will bother you.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosse Pointe, Michigan
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 13, 2013

The price, location and appointments are all just right for a family with small kids on a quick stopover. Perfectly convenient to the airport the hotel honored all our requests and the service was good and quick. We didn't use the pool but it looked nice if not a bit exposed to the parking lot. Big rooms, fine condition, no complaints. I would definitely stay again.

Room Tip: Ask for a higher room facing the lagoon for better views.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, Virginia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed March 11, 2013

I stayed here back in NOV and again just now in FEB 13.

The pluses - its close to the airport. There is breakfast in the morning, and dinner each night (except weekends). Free wi-fi, good views, small pool and workout center.

Lots of businessmen and cruisers here. The cruisers pop in and then shuttle over to the terminal the next day to sail in or out, and the businessmen fly in - do their stuff and fly out.

The rooms are nice and spacious.

I would stay here again, its good, but not fantastic. The location is good for flying in and out, but not for doing tourist stuff, because traffic is tough.

Room Tip: Stay on the side away from the runway - or you will hear planes all night.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cairo, Egypt
Level Contributor
241 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 361 helpful votes
1 of 5 stars Reviewed March 5, 2013

Was admittedly attracted by the Hilton name and the price ( breakfast included) ... when my wife and I had booked this hotel (thinking we had made the "deal") ...
The Hotel "suites" are run down, obviously require major renovations, for example the air conditioning is very loud, the bath tubs are so old the paint came off of them in some parts, the kitchen as well as bathrooms require to be painted, many of the wooden cabinets do not open or close properly etc etc I could go on and on with minute details ... Breakfast contents and overall experience where very poor and deceiving. In terms of value for money distance from the City and the Beaches, given route logistics etc are not worth it at all unless you just need to be near the airport or so ... and are there for one night and that is it. We had prepaid our stay for three nights so we got STUCK with IT ... would not recommend for anyone to stay there unless it is a very short stay and needs to be geographically near the area such as airport or so ... Last matter I need to add as well is that the matresses are way too soft and therefore seem to be too old as well.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartmouth, Canada
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 3, 2013

I have nothing negative to say about the Homewood Suites - the staff are great, the rooms are are comfortable, well equipped and very clean. The staff are great - very helpful and courteous. The hotel has lots of amenities - free wifi, free business center, great hot & cold breakfast buffet and a supper buffet Mon thru Thurs, free parking and a shuttle to and from the airport. This was our first stay and has climbed to the top of my list of places to stay in Miami. It is very close to the airport making it really easy to find when driving - just look for the signs directing you to the airport,

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 3, 2013

I stayed here due to its proximity to the airport which reminded me why I usually don’t. The noise from the airport kept me up at night. Also, it was cold during my stay so I had to use the heat. The system set off the smoke alarm when I first turned it on. The service desk said that was normal and to open the windows for a few minutes. The bed was comfortable and water very hot. I enjoyed the heat lamp in the bathroom. The decor is dated and my housekeeping person did not vacuum the room while I was there (3 days) but the room was pretty cleaned. My room was on the 7th floor facing the airport. We too were not told about the meals but there are signs all over the place. The staff breaks down breakfast promptly at 9:30am so don’t be late.
Maybe one reason for the poor customer service is the fact that some of the staff is unhappy about the pay. One employee told us that they don’t get paid a lot and asked if we know of anyone hiring. Maybe Hilton needs to implement an employee bonus program for employees who go above and beyond. Since I only paid $120 per night, I was fine with my stay.

Room Tip: Rooms facing the airport are noisy
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Miami-Airport / Blue Lagoon

Address: 5500 Blue Lagoon Dr, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Romantic Hotel in Miami
#25 Family Hotel in Miami
#26 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Miami-Airport / Blue Lagoon 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
Homewood Miami
Miami Homewood Suites

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