After a long flight and standing in rain for a shuttle that never came (my fault, did not know I had to call for it).I finally decided to call hotel, I was very frustrated but the front desk agent promptly apologized, and told me to take a taxi and I would be reimbursed. Arrived at the hotel, was greeted warmly, room keys were ready as well as my taxi fare. Only room available was a smoking room, since I was only going to be there for a few hours, I told them I would try room if they would refresh it, when I entered room there was no scent of smoke, I immediately picked up the phone to tell them it was ok, there was a knock on the door, Danny C was standing there with refresher in hand. I was very impressed with service from him and Michael, they made all my frustrations disappear... Employees like Danny C and Michael help keep the Hilton family hotels at the top.
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- Also Known As:
- Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
- Homewood Miami
- Miami Homewood Suites