I stayed here due to its proximity to the airport which reminded me why I usually don’t. The noise from the airport kept me up at night. Also, it was cold during my stay so I had to use the heat. The system set off the smoke alarm when I first turned it on. The service desk said that was normal and to open the windows for a few minutes. The bed was comfortable and water very hot. I enjoyed the heat lamp in the bathroom. The decor is dated and my housekeeping person did not vacuum the room while I was there (3 days) but the room was pretty cleaned. My room was on the 7th floor facing the airport. We too were not told about the meals but there are signs all over the place. The staff breaks down breakfast promptly at 9:30am so don’t be late.
Maybe one reason for the poor customer service is the fact that some of the staff is unhappy about the pay. One employee told us that they don’t get paid a lot and asked if we know of anyone hiring. Maybe Hilton needs to implement an employee bonus program for employees who go above and beyond. Since I only paid $120 per night, I was fine with my stay.