We had just finished the flights from hell, and lost all our luggage along the way. We tried to find a courtesy phone at the airport, but none was around. We finally got someone to call the hotel for us and request a shuttle. We stood outside on the curb and watched lots of shuttles go by; after about 10 minutes, we saw the Homewood Suites shuttle and waived him down. Quick 10 minute ride to the hotel. When we got to the hotel at 11:30 pm, we were tired and frustrated. The desk clerk made sure that he gave us toothbrushes and toothpaste, and completed our registration in record time. We asked if there was somewhere we could order in food from (yes, that would be our dinner!) - he very quickly handed us a few menus and said that all of them would deliver directly to the hotel and they were all good. We trotted up to our room, which was a 2 bedroom suite ( king, 2 doubles). It was fantastic! A small kitchen, stocked with popcorn, coffee, tea and hot chocolate waited for us. Ice and cold water were in the fridge. There was a small sitting area, a small kitchen table, a TV and two doors off of the sitting area - one door lead to a full bathroom and a bedroom with two double beds (my son and daughter were thrilled) and a TV; the other door led to a King sized bed, a window with a view of the lagoon, a TV and another full sized bathroom. We ordered food from the recommended menus, it was delivered right to our door about 25 minutes later, piping hot. We ate and crashed. The next morning, we had breakfast in their complementary breakfast room - it was a really good breakfast! Lots of variety, very clean area, lots of tables to sit at, fresh, hot food. Nice! After breakfast, we used the business office (which had four computers in it) to track our luggage. After that, we found a few items that we desperately needed, so we asked the desk staff if there was a drugstore nearby. We got very concise walking directions to three different drug stores only three blocks away - great! When we got back to the hotel, we checked out the pool area (pretty nice) and sat with a coffee on the viewing platform by the breakfast room and watched fish, turtles and a goose with fluffy babies paddle by on the lagoon. Pretty nice, all in all. We had the front desk call us a cab to take us to our cruise ship and the desk clerk watched carefully; when the cab didn't show up in 5 minutes, she called again. The cab came quickly after that, and we were on our way. All in all, we were very pleased with the hotel and the room.
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- Also Known As:
- Homewood Suites Miami-Airport / Blue Lagoon Hotel Miami
- Homewood Miami
- Miami Homewood Suites