The Mayfair advertises the Deluxe Double Suite with two queen beds, and states that 4 adults can easily stay in this room. The beds are actually full, not queen. The sofa is both uncomfortable and too small for even a petite adult. Our 3 adults could not sleep in this room, and the answer should not have been, "(Y)ou can always rent an extra room." My wife and daughters checked in and then checked out within the hour, and, switched to another Coconut Grove hotel for the 10 day visit. To make matters worse, the Mayfair billed us for one night and for "unused amenities", whatever that means. The total charge was nearly $500. Thank goodness this was booked with American Express. We have initiated the process of charging back the full amount to the Mayfair. Before contacting American Express, we attempted to resolve the dispute with Jose, at the Front Desk, and with Nathan, the general manager. Jose refused to reverse the charges, and Nathan did not return the call. There are other options in Coconut Grove. The rating for the Mayfair is 1 star, only because the system does not allow a rating of 0.
- Official Description (provided by the hotel):
- Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
- Reservation Options:
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- Also Known As:
- Mayfair Hotel And Spa
- Mayfair Hotel Miami
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove