PLEASE READ THIS and DO NOT book to stay here. You will regret it, I promise you. I can't say enough bad things about this hotel and their staff.
I booked to stay here on my wedding night and they checked us into a room that hadn't even been cleaned!!!!!! There were dirty towels on the floor, garbage in the room, the bed was not made and clearly sheets were not changed. They told me there was nothing they could do because they were fully booked out that night and there was no manager there for me to speak to because it was after midnight. To put salt in the wound they offered us a complimentary continentel breakfast the next morning as their compensation - how insluting!! After receiving this insulting offer I asked to speak with the manager JOSE ARANGO who did not show the least bit of sympathy towards ruining our wedding night. He lied to my face about there being a "Do Not Disturb" sign on the door. As opposed to being apologetic, he was arguing with me about how they did nothing wrong. They showed ZERO sympathy towards us and said that since we stayed in the room they could not refund us our $400 spent on a dirty hotel room. I even tried to escalate the issue by emailing the head of the Mayfair. It has been a month since my wedding night and I still have not heard a response from anyone at the Mayfair - I find this to be so disrespectful.
Aside from ruining our wedding night by checking us into a dirty room, the floors were not clean (my feet turned black just from walking around the room) and it was super noisy!! It is all open air so you can hear everything from the hallways of each floor and all the noise in the lobby including the waterfall that runs all night - I got the worst sleep ever because all I heard was rushing water all night long.
This hotel is awful, awful, awful. They have the worst customer service I have honestly EVER experienced. They will lie to your face and they genuinely do not care about their customers, AT ALL. Ultimately we felt we were lied to by their staff, treated very unfairly and were just another number. Not only will I never forget this experience but I will never recommend this hotel to anyone. Unfortunately Mayfair Hotel and Spa ruined my wedding night and not only can they never makeup for that - they do not even care.
- Official Description (provided by the hotel):
- Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
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- Also Known As:
- Mayfair Hotel Miami
- Mayfair Hotel And Spa
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove