Welcome to my 100 Trip Advisor Review. I have loved Mayfair and frequented since 2004, this year alone i have been 3 or 4 times & my wife just spent a week there. I will never go back and here is why:
Even though they just did a new renovation, it is clear they did on the cheap, the place still looks tired. but I will give you 4 reasons why the Mayfair is my Rotten Tomato;
1/ Floor disgustingly dirty, in 2 of my stays I've been forced to move. Once was monster cockroach which although killed reappeared a couple of times (new renovation??) and 2 I repeatedly asked Housekeeping to clean my floor, they claimed they had but i had left 2 small items and they were still there. I am an Amputee so clean floor is essential so as not to risk infection.
2/ Internet, they changed provider but you could not look at Youtube nor access to Dropbox etc, twice it was explained to me the new provider was expensive and they were negotiating (this excuse spanned 6 months). But at over $200 I say to Mayfair; you inability to negotiate with a provider should not be visited onto your guests. Your problem do not punish your guests.
3/ And very annoying, my daughter left her Frozen Princess Nightdress when we checked out. No problem we were on a cruise and checking in again 4 days later, i called housekeeping who confirmed they found it and would keep. Upon return on my second day I asked, then third asked where it is. They tried to tell me they could not find it. So a) they had it b) then lost it. I suggested they buy her a new one. For someone who has spent well north of $25K they should have sent a staff to Disney store up the road and buy her one. Their reaction was tough.
4/ Parking BE WARNED, twice on check-in 1 used valet the first night ONLY but after at end i got a bill for Valet parking every single night, if i had not noticed it would have jacked my bill up by over $400. Think it is a mistake, think again my wife had exactly the same. They hit her for every night but she only used it the first night. So with 3/4 different check-ins 3 different occasions. Bet they make money money money. Why not ask guests how many times you used and amend bill (why put it there in first place). 1st time mistake, 2nd attempted charge shame on you, but 3rd time smacks of a BIG scam!
I do have a lot more that have happened over our last 4 visits but why flog this dead horse.
Sorry Mayfair, but fortunately Coconut Grove now has more & better 5 Star options. Hope housekeeping mislaying a $25 nightdress was worth it because that was really the straw that broke the Camel's back. And yes I saved your review until now as I wanted to see what my wife thought, to quote her; Run down, not attentive staff, rooms dirty, bad service, Pool drink prices outrageous & the place has generally plummeted in last 3 years. We are both used to staying in 5 Star hotels and yours is certainly not a 5 star hotel anymore.
- Official Description (provided by the hotel):
- Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
- Reservation Options:
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- Also Known As:
- Mayfair Hotel And Spa
- Mayfair Hotel Miami
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove