This "charming" hotel has some limited renovations (painting), though there is much work to do to be rated as a luxury property. Priceline rated it as a ****; which is a huge exaggeration for a hotel with leaky ceilings and a staff whom had to be called three times to repair it, as well as two calls to send more towels.
They are operating with a shoe string staff--one front desk person Lauren I believe was an exception to the rest as she tried to be helpful. The front desk manager should have been parking cars because he knew that little about hospitality.
I questioned our bill for incidentals and was told that someone would have to email me receipts, etc. as the accounting department was closed. I gave a copy of my business card and asked for follow-up within 48 hours. No problem for anyone responsible, right? Well there was NO FOLLOW-UP, and despite several messages to Nathan McGregor who I was told would do it, I was never given a return call.
No wonder why all of the disfunction, because the GM of the property, Axel Gasson doesn't return calls either. He is such an irresponsible manager that he has yet to record a personal greeting on his voice mail extension.
So I will dispute the bill through American Express and give them a battle. Also, I am going to request a refund (or partial) with Priceline, whom I do a lot of business; on the basis that it is way below 4 star.
AVOID this hotel if you can. There can't be any worse hospitality than the rudeness the Mayfair management has shown!
- Official Description (provided by the hotel):
- Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
- Reservation Options:
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- Also Known As:
- Mayfair Hotel Miami
- Mayfair Hotel And Spa
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove