We had heard that the hotel had undergone a major renovation. We had not been there in years and looked forward to staying there once again. Our problems started when we reserved two executive rooms and got a confirmation for one. Had to call again to get confirmation for 2nd room.
It was a beautiful Miami day and we decided to spend some time at the roof top pool upon our arrival. The only way to get some shade was to rent a cabana at that started at $75 for four hours. The first cabana we were assigned had a broken cocktail table. The second cabana had a tv that didn't work and it took 25 minutes to get the TV in the third cabana to work.
Two of us headed to the spa for messages and to relax in the sauna which is mentioned in their literature. The massages were fine but there was no sauna. In the locker areas the available combs and hairbrushes were not in any sanitary condition. They were filthy and there was not sanitizer available.
In one of the rooms which had a double sink, one of the hot water faucet did not work. WE CALLED TO HAVE THE JACUZZI FILLED SO WE COULD USE IT AFTER DINNER. (A $30 fee for the water). WE got back from dinner to find that more than half the water had leaked from the Jacuzzi and it could not be fixed until the next day which was of no use to us.
At 9:30 PM I called for some towels. They were delivered quite noisily at 11:30 PM. At around midnight there was a great deal of noise in the hall that lasted a while. I tried to call the front desk to ask for security to quiet them down and got an answering machine.
The following morning we did not get then wake up call we had requested. Upon checking out the charge for the Jacuzzi was still on the bill despite my being assured by the front desk that it was removed when I called the nite before.
Two day later our credit card showed a charge for over $51.00 from one of the rooms, I called the hotel to find out what this charge was for and was told the mini bar. That is blatantly untrue as we had brought down bottles of water that came with the cabana to avoid the outrageous mini bar charges. The billing clerk could not adjudicate the matter and promised to have the manager call me back that afternoon. It never happened.
Waited a couple of days. Called the hotel yesterday. The operator said she would have the manager call us back in approximately 15-20 minutes. No call back, Called again early afternoon and tracked the manager to the front desk. We asked if had a moment to discuss our experience at the hotel last week. He said he did and promptly put us thru to his voice mail. No call back.
Total lack of professionalism and no thought at all to customer service. If you go to this hitel Buyer Beware. Check Mini Bar before and after. Better yet think about staying someplace else.
- Official Description (provided by the hotel):
- Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Hotels.com, Despegar.com, Priceline, getaroom.com, Reservation Counter, Odigeo, TripOnline SA and Tingo so you can book your Mayfair Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mayfair Hotel Miami
- Mayfair Hotel And Spa
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove