I previously stayed here several times, and had my wedding here about 5 years ago and had a terrific experience, but it appears things have gone downhill.
My wife and I called the Mayfair - which is around the corner from my house - to get a room for a few nights. I spoke with Kevin, who answered when I called. We were looking for a last minute room because of issues with remodeling at our house. When I called, kevin stated that the room would be 129/night. This was about the price advertised on hotels.com. So I drove over, bags packed, to the mayfair to check in. When I went to check in, the front desk clerk told me that it was not 129/night, but 179. I explained that this was not what I was told, and they shouldn't be telling people that rate if they are not willing to honor it. The desk clerk wouldn't budge. I then asked if he would honor the hotels.com rate (131/night), in light of the situation. Again he said he would not. He said my choices were to either pay 179/night, or go elsewhere. I then asked the clerk if I could just book on my phone on hotels.com, and he said I could, but they wouldn't honor the reservation for at least two hours.
At the end of the day, I was looking to spend between 3-5 days at the hotel during renovations. I don't understand why you would purposefully turn away business, when we both know that the online fee, and the fee quoted on the phone, was available at the time. Maybe they were so busy on a Sunday-Wednesday in July that they can afford to turn down my business....but that's not how a business should run. If you run a fare, you should honor it. And as a former guest who has stayed here on several occasions I was extremely upset at how my wife and I were treated by the desk staff.
Needless to say, we left and stayed elsewhere. In light of this experience, unless the hotel changes hands, I'll never come back. And you shouldn't either.
- Official Description (provided by the hotel):
- Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
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- Also Known As:
- Mayfair Hotel And Spa
- Mayfair Hotel Miami
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove