I arrived at this hotel after a long flight from Manchester on Boxing night and all I wanted to do was sleep. The check in was quite chaotic, our party had booked a total of 10 rooms all through Travel republic, we were advised one of the bookings was for the next day ( couldn’t understand how or why when it was on the same day as everyone else’s), but this was resolved.
My cousin was advised one of her rooms had been cancelled by TravelRepublic , and she had to pay upfront for another room despite the fact we had paid in full before the trip. The room rate they wanted was twice what we had paid but she had no choice as we needed to stay there.
I was last to book in and when I finally got to my room I noticed the floor outside the room was covered with wet towels. The room stank of damp I didn’t take much notice of the room as I was so tired I showered (bathroom fine) and went to sleep.
I woke up and could feel the damp on the bedding I went out to the “patio” the Jacuzzi was on this patio which was enclosed and very claustrophobic . the paintwork was chipped old and dirty and once the daylight came into the room it was apparent just how tired this room was. Certainly not the standard the website boasts of or what I expected.
I left for breakfast and the towels outside the door mystery became apparent as they were soaked and in a pool outside the door.
I called reception and asked them to come and see the state of the room and the pool of water outside my room and the manager refused, I insisted he came up and saw it and although was apologetic he basically stated I had paid in advance so had to go back to travel republic. I was offered a free breakfast as an apology and by this time I just wanted to get out of there before I too stank like the room I was in.
I contacted TravelRepublic who make it impossible to complain by way of their customer services they did absolutely nothing to address my complaint or to obtain a refund for my cousin either. I would ask anyone who books with this company to think twice before using this company as their customer services is dreadful ……..the Mayfair Miami had take almost £100 from my account. I contacted my bank and they refunded the money , only for the Mayfair Miami to say I owed it – I didn’t. I paid for the hotel before I left the UK, the breakfast was complimentary and I did not have anything at the hotel.
I would advise anyone not to let this hotel swipe your card on check in as they just steal from your account. My issue with the Mayfair is still on going. Please think twice before you book this hotel its not worth the hassle , or the added expense .They do not care once they have your money and there are far nicer hotels to choose from.
- Official Description (provided by the hotel):
- Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
- Reservation Options:
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- Also Known As:
- Mayfair Hotel And Spa
- Mayfair Hotel Miami
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove