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“Pleasantly surprised!” 4 of 5 stars
Review of Mayfair Hotel & Spa

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Mayfair Hotel & Spa
4.0 of 5 Hotel   |   3000 Florida Ave., Coconut Grove, Miami, FL 33133   |  
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Third Night Free!
Ranked #74 of 130 hotels in Miami
CT
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
“Pleasantly surprised!”
4 of 5 stars Reviewed April 23, 2014

We were guests at this hotel as part of a wedding block of rooms. When the bride gave us the hotel information I did what I normally do and went to look up the reviews on Trip Advisor. I was shocked at how poor the reviews were. Some of the comments really terrified me and I notified the bride and recommended she address some of the readers concerns with the manager at the hotel. I also expressed my concern to the manager.

I received a very nice note back from the manager letting me know everything would be taken care of and that they were working on some of the issues mentioned in the hotel reviews. He also told me to contact him upon arrival if I had any problems.

We valet parked the car. I believe it was $26 per day but you could take the car in and out as many times as you would like to.

The front desk staff were very friendly and helpful. The lobby was lovely. It looked like a grand old hotel. Every thing looked clean and well taken care of. All of the beautiful foliage really added to the ambiance of the hotel.

We had a great room. I requested a "no wall view" as I read about how dark the rooms were that face a wall. We had a street view. Not much to look at but we had plenty of sunlight. The room had two queen beds and was spacious. The bathroom was also spacious with a television on the wall. By all appearances the room was clean. The floors could have been a bit cleaner in the corners but nothing like what was written in previous reviews. One thing that needs to be redone in the bathroom is the caulk around the tub. As with all caulk over time it gets a bit moldy and needs to be redone.

The location of the hotel is perfect. The shops at Coconut Grove Mall are directly across the street. Then lots more shopping and restaurants were within a few short blocks.

The best part of this hotel is the roof top pool and bar. The pool is a good size. Nice cabanas if you want to rent one and also lounge chairs and table/chairs for the guests. In the evening they have a fire place going in the corner. We really enjoyed spending two days around the roof top pool and an evening with drinks around the fireplace. We found the drinks at the bar to be very expensive though. I guess we were paying for the view.

We had a good rate at the hotel since we were part of the wedding block of rooms so at that rate I feel we got a good value, especially in comparison to rates at other hotels in the area.

We were pleasantly surprised that we had such a nice stay at this hotel!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review, April 25, 2014
Dear LivvyMark,

We thank you for taking the time to share with us about your recent stay in our property and I can not tell you how truly proud it makes us to read reviews such as yours.
Our housekeeping department and every other department in our property has been working extremely hard to turn around the from the landscape work that was done pretty much for all of 2013 and the results are starting to show not only on the sites such as TripAdvisor but most importantly in the way our loyal guest come back.
We will continue to work at improving in all of our areas to make sure that our guest are fully satisfied with the services that we provide as we aim to have our property again as one of the top properties in the city of Miami.

Sincerely,
Jose Rico-Arango
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
montreal,Qc
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 22, 2014 via mobile

Surprisingly dark hotel in a sunny environment . The room are really dark and dont have a view. The internet connexion is very slow and doesnt allow to download films or just youtube !! The music at the swimming pool is just hard to stand more than half hour !!!
There are so nice hotels in the area why to go there !!

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review, April 25, 2014
Dear JC1Montreal,

Thank you for taking the time to share with us about your recent stay in our property and we appreciate all the feedback that you have provided.
Our hotel has been known for the privacy that it can provide to our guest and as you might be aware some people prefer more privacy than others, however we have our higher categories rooms which provide a great source of natural light and have a great view of the great city of Coconut Grove.
We sincerely hope to have an opportunity to regain your confidence and have you visit our iconic property sometime in the near future.

Warm regards,
Jose Rico-Arango
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 21, 2014

We stayed at the Mayfair for our anniversary yesterday. It was the same one we stayed in on our wedding night 13 years ago. The builders and designers put a lot of work and detail into this hotel. Copper fixtures over lights through out that have petina beautifully. The woodwork and glass details in our suite was beautiful as well. I wish they would pay a little more attention to some areas that need up keep. Our sliding glass door to the private patio with hot-tub wouldn't slide without a lot of pulling and pushing. The windows needed cleaning. They are covered outside by a beautiful ipe wood trellis but could easily be accessed for cleaning. The veneer over our door was peeling in spots. Despite these faults the room was beautifully done and the service excellent. I wish I could give a higher rating but there are maintenance issues. Your not average but not 5 stars right now. They used to be.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review, April 25, 2014
Dear Mommydiva1,

Thank you for taking the time to share with us about your recent visit and your celebration in our Iconic property.
We love to hear of our loyal guest celebrating special occasions in our property, specially when our guest have the opportunity to relive such a wonderful time.
We will be working with our engineering department to ensure that all of our guest's rooms are up to the standards which our guest are accustom and expect from our great hotel.
Once again I would like to thank you for the kind words but specially for choosing our wonderful property to celebrate your anniversary.

Warm regrards,
Jose Rico-Arango
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinidad
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2014

The location, ambience everything was wonderful but the cleaning of the room left a lot to be desired, no replacement towels only the bed was made. The young man that checked us in was quite polite and wiling to assist and was king enough to give us business cards in case we got lost when we venture out to call them for assistance. Nice location for children, with the a nice park close by. Thank you Mayfair

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review, April 23, 2014
Dear Bigmacsfam,

Thank you for taking the time to share with us about your recent stay in our property and we are very happy to read that our staff and our hotel met your expectations.
Our housekeeping team has made major improvements towards fixing their services but we are aware that we most continue to work towards improving such a vital service and I am certain that for your next visit you will not encounter the same issue.
Once again I want to thank you for your kind words and tell you that we can not wait to have you back in our Iconic property.

Warm regards,
Jose Rico-Arango
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Massachusetts
Top Contributor
59 reviews 59 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 18, 2014

The hotel is full of mosaic and sculptured wood surrounding a tropical courtyard. The staff were very accomodating for our business meeting, and I would certainly stay there again. The rooftop pool and bar are so much fun, even during a rain storm, when the staff set up the cabanas for us. Thanks for a great week.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review, April 23, 2014
Dear AmyR50,

We are thrilled to read that you were able to find sometime to enjoy our Iconic hotel and can not express how truly proud we are to read about our staff, since our goal is to make our guest feel warm and welcome.
We can not wait to have you back in our property enjoying not only the great character of our property but also the great area of coconut grove.

Sincerely,
Jose Rico-Arango
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2014

I felt like I'd stepped into another world! The indoor-outdoor spaces were lovely. The in-room Roman tub was fabulous. Great restaurants are within walking distance. The staff were attentive. A great stay.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review, April 23, 2014
Dear K S,

Our property is not your typical Miami hotel and we are truly happy to read that you enjoyed our tropical paradise hidden in Coconut Grove.
We are truly proud to read that our staff exceeded your expectations and we hope to have you as one of our loyal guest enjoying all the amenities that our Iconic property has to offer.

Warm regards,
Jose Rico-Arango
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tallon69
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 17, 2014

I personally recommend this location if you want all the gorgeous beaches and weather of Miami without the obnoxious loud party scene. I was sucked in by the online pictures and then thrown into complete awe upon arrival. The hotel is beautiful from the front door; very exotic, rooftop pool & cabana's, enclosed hottub on the deck.... a true retreat. I walked around during the day undisturbed... really a peaceful gem.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MayfairMgr, Manager at Mayfair Hotel & Spa, responded to this review, April 23, 2014
Dear tallon69,

Thank you for taking the time to share with us about your recent stay in our property and we are truly grateful for the kind words.
Our location is one of the many great amenities our Iconic property has to offer and with the great projects coming to the coconut grove area in the near future is only going to get better.
We sincerely hope to have you as part of our loyal guest and continue to have you enjoying all the charm and character that the Mayfair Hotel and Spa has to offer.

Warm regards,
Jose Rico-Arango
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mayfair Hotel & Spa

Address: 3000 Florida Ave., Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Miami
#18 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mayfair Hotel & Spa 4*
Official Description (provided by the hotel):
Among The Most Exciting and Luxurious Coconut Grove Miami Hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more   less 
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Also Known As:
Mayfair Hotel And Spa
Mayfair Hotel Miami
Mayfair Hotel Coconut Grove
Mayfair Coconut Grove

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