We visited the Mayfair Hotel & Spa recently and were very impressed with the friendliness of the staff and ambiance of this hotel. The rooftop bar (and pool area with private cabanas) was incredible! We were there in the evening for a pre-dinner cocktail and what a view. It was warm, so the fireplace was more for show than any heat needed.
We asked to be shown a guest room, they were recently renovated and look fresh, although one of the rooms we saw was lacking the outdoor soaking tub on the balcony. Love the privacy and flowers on every patio!
We had dinner in the restaurant and enjoyed the food and attentive service. The filet was so tender and tasty, not mealy like others I have had recently. If you are looking for a great hotel close to restaurants and shopping, this is it! They also had a gorgeous ballroom on the 2nd floor and the gardens and waterfalls in the central atrium lobby are wonderful for an urban hotel oasis.

I travel a great deal and find this review to be one the hardest I’ve written. In some ways this hotel is great. In others its awful.

1) Check in. (look at your room first) some of these rooms are old and worn out. The front desk was FAR from friendly. In fact I was lucky they even helped from the attitude we got. We got to our room and I found cracked tiles and an overall worn out appearance. It was rough yet clean. F for hotel. A for housekeeping. The next day I looked at 7 rooms and finally (at the end) they put me on a good one that was quite, clean, and cared for.
2) Breakfast. One of the very best we’ve had at a hotel. Its wonderful. The only meal we ate at the hotel and had the same server every am. Great food. I suggest sitting in the front of the restaurant with the doors open. A+
3) The gym is a joke. The bigger joke is I had to ask 3 people as to its location and didn’t get a correct answer once. Dump luck helped me find it.
4) The pool. Rooftop, Beautiful. How do you get to it? Ill let you figure that out and don’t count on the front desk to help you…lol. The service at the rooftop pool is GOD AWFUL! If you want pool service stop now and go to another hotel. We had to get up and chase service 75% of the time. When you get it your gonna pay! Prices are typical for Miami. Overpriced. Food is good (note breakfast place is cooking) service is a nightmare. Like they hired a pretty bar tender and several thugs to assist. Note to hotel: if your staff once worked for NASA and they hate the idea of serving guests than maybe you should fire them so they can return to NASA.
5) The GM. Called twice. No response. Enough said!
Recap: A good room is very nice, comfortable, and clean. Excellent food and restaurant service. Beautiful pool and awful service. Rude hotel staff with ultra helpful housecleaning staff. A clean hotel.
Are ya dizzy yet!

I had read so many reviews about this hotel, but not being a cookie cutter person I thought the hotel would be interesting, how bad can it be? Well I have written many review on trip advisor but this is probably going to be the longest as "something is just not right with this hotel." I am not sure if the staff is trying to sabotage the hotel, however the problem has to be with the management. Let me start from the beginning.
1. Called to confirm my reservation from abroad, the person on the phone says, okay you would like to CANCEL your room, so I speak louder and say no I am trying to CONFIRM the reservation (since it is an international call I can only assume they did not hear me). The person at the other line starts telling me that I do not need to speak in such manner and continues to give ME a tongue lashing.
2. Arrive at the hotel, the first front desk person is not sure what to do with a private condo guest versus the regular hotel guest. This theme continues for the next four days.
3. Try to make a call from the room the front desk and the operator tells me to dial 9 and 1 for a local number, it takes two days for someone to say oh dial only 9. Also the line needs to opened.
4. True what the other reviewer stated that a lot of the staff seem like they do not want to speak English.
5. The room although nice design, needs a REAL CLEANING.
6. The pillows smell like mill dew
7. The patio floor has not been really cleaned in a long time, layers of dirt were on floor, not just the simple dirt that comes from the wind blowing on the ground.
8. Called for the room cleaning at 2 p.m. the person on the phone shouted at my husband and said they work until 5 p.m. He was shocked that was the response. How about sorry we have not reached your room as yet or something more pleasant than how dare you call, we have up to 5 o'clock to clean your room.
9.I was at a medical conference, and they provided lunch one day in boxes, they also provided drinks. I took up too bottles of water and went to eat my lunch. One of the staff RAN me down the hallway to say that his manager said I needed to give back one of the bottles of water. I said "you must be kidding." I do drink a lot of water and the bottles are not very big, also there are a lot of drinks, including sodas and so on still on the table. He insisted that I return the bottle of water. When the lunch was over, there were at least 20 bottles still left on the table. I paid almost $1,000 to attend this conference and this crazy hotel did not think I could have two bottles of water!!!
10. Asked a lady at the desk downstairs when does the pool open she said at sunset and sunrise. So I asked exactly what time, she says it varies, when the sunset and the sunrise. Came back an hour later and asked someone else, they said 8 o'clock.

The good points-
The architecture
The guys at the valet parking
The heated pool on the roof is a must!
This hotel has good bones, but the service with the exception of a few is terrible. I can only blame the management. Most of the staff seems not to be trained and not informed. They speak to you in any manner they feel like. I have been writing reviews for trip advisor for years and have never written such a long review. I left this hotel and went to Fort Lauderdale and stayed at a cookie cutter Sheraton and thought it was so nice, because the staff was polite and the room smelled good. I thought I would like the unique designs of the room and the location, but it cannot compensate for the bad service. I feel this hotel should be on one of the reality shows where they revamp the hotel.

My wife and I had a great stay. The hotel is very beautiful and the suites are very large and well maintained. My wife and i had the spa treatment and she couldn't say enough great things about it. The hotel is in a great location because it is across the street from Coco Walk with plenty of shops and restaurants. Our only complaint would be the cost of the valet parking. At $26 per day we did not use it, because you can park literally across the street in the Coco Walk garage for $12 per day. Overall great stay and would hightly recommend.