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Residences at Icon Brickell - Miami by Elite City Stays: Traveler Reviews

4.5 of 5
485 Brickell Avenue, Miami, FL 33131 (Downtown)
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Residences at Icon Brickell - Miami by Elite City Stays
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25 reviews from our community

    Trip type
Traveler rating
    8
    4
    5
    3
    5
Date Rating
Helsinki, Finland
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“False advertising”
2 of 5 stars Reviewed July 30, 2012

We should have got the key to the apartment at 4 p.m. but we waited until 4:30 p.m. to get the keys just to find out that

- No proper towel racks in the bathroom
- No toilet paper holder
- Light bulb broken in the bathroom and in the living room
- Air vent has never been cleaned in the bathroom (see the attached picture)
- Laundry closet door knob missing
- Wall paint of whole apartment is not finished
- TV does not have HD channels like advertised
- No alarm clock in the unit

We sent Email to Elite Stays customer service and they promised to fix everything right away. That was BS as nobody came. I could not recommed this to anybody looking for a luxury, but it is OK for a short business trip as the building is awesome with excellent pool & spa. Also the locations is great.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask mghtydux about Residences at Icon Brickell - Miami by Elite City Stays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
3 helpful votes 3 helpful votes
“B E W A R E!!! You are on your own”
1 of 5 stars Reviewed July 13, 2012

We chose this property because of the excellent location, and amenities. I'm going to list the good and the bad below:
Good:
-spaceous
-fully equipped kitchen
-location

Bad:
-HORRIBLE, or should I say, NO CUSTOMER SERVICE WHATSOEVER from City Elite Stays:
-It all started upon arrival. The parking situation is very confusing. THERE IS NO IN-and-OUT privilege!!!! you have to pay valet parking every time. I was sent all over the property from person to person to get a ticket for my vehicle so that we could go in and out, to no avail. No one knew what was going on.
-No Down comforter (or at least blankets) as stated in their description. When I called their customer service (and this goes any time you call them), someone takes your information and tells you someone will call you back. I called 3 times on friday (every 2 hours) to tell them that we needed comforters, and the 3rd time (at 6 PM) they told me that they were closed for the day and the weekend. They said that they will take my message but there's no guarantee that anyone will call me because they are closed for the weekend. So we have to sleep ALL of our stay with NO comforter OR blanket the whole length of our stay! Definitely FALSE ADVERTISEMENT. (no bathrobes either as stated in their description). Hotels.com tried to call them too on our behalf, and even had them leave a message. Still, no solution for us. I had to turn up the AC so that we wouldn't freeze at night.
-the bed had no fitted sheet. Just a plain sheet on the bottom and another one on top, so don't toss and turn while you sleep because the sheets move all over the place underneath you.
-there's only one key per room. Don't dare lose it: They'll charge you $200 to replace it. I didn't, thank goodness, but it's in their info once you come in.

It would have been great if there was any attention or service to the guests. You pay in advance, and are on your own afterward. If you plan to stay here, don't have high expectations.

Room Tip: Don't book here unless you bring your own sheets, comforter and blanket. Don't book anythin...
See more room tips
  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Ximena A about Residences at Icon Brickell - Miami by Elite City Stays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Chicago
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Great experience, amazing room, freindly staff”
5 of 5 stars Reviewed July 4, 2012

We were visiting freinds that live in the adjacent building so we got a great rate.The suite was great, incredible bed, huge bathroom! We will back!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask JMChancellor about Residences at Icon Brickell - Miami by Elite City Stays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
5 helpful votes 5 helpful votes
“BEWARE”
1 of 5 stars Reviewed March 28, 2012

BEWARE! IF YOU GO TO ULTRA NEXT YEAR, DO NOT CHOOSE THIS HOTEL!

THEY WILL CANCEL ON YOU TWO DAYS BEFORE YOUR FLIGHT WITH NO EXPLANATION! I made the reservation in November. That is very unprofessional! My friends also booked this hotel separately and also got canceled on. If you do not want to deal with stress then do not book this hotel for Ultra!

Stayed March 2012, traveled with friends
Was this review helpful? Yes 5
Ask chele589 about Residences at Icon Brickell - Miami by Elite City Stays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caracas
Top Contributor
92 reviews 92 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Nice and different”
5 of 5 stars Reviewed February 6, 2012

The hotel is great, the breakfast is not soo good but is ok. The discoteque in the top floor is really good, i recommended to go at 7 pm because there go to many people in there after 9 pm.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask alexandrabraun about Residences at Icon Brickell - Miami by Elite City Stays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Habitat Residence
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Additional Information about Residences at Icon Brickell - Miami by Elite City Stays

Also Known As:
Residences At Icon Brickell - Miami By Elite City Stays Hotel
Residences At Icon Brickell - Miami By Elite City Stays Hotel Miami
Address: 485 Brickell Avenue, Miami, FL 33131
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Fitness Center Free High-Speed Internet Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #12 of 32 Specialty lodging in Miami
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Ultra Luxury property offering international resort quality amenities and residential style units with full kitchens, private living dining spaces and balconies with breath-taking views in the center of Miami CBD. Offers 2 1/2 acre resort pool and deck, 30,000 square foot spa and gym, numerous on-site dining and nightlife options. Convenient to port, convention center, sports arena, nightlife and shopping. ... more   less 
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