We chose this property because of the excellent location, and amenities. I'm going to list the good and the bad below:
-fully equipped kitchen
-HORRIBLE, or should I say, NO CUSTOMER SERVICE WHATSOEVER from City Elite Stays:
-It all started upon arrival. The parking situation is very confusing. THERE IS NO IN-and-OUT privilege!!!! you have to pay valet parking every time. I was sent all over the property from person to person to get a ticket for my vehicle so that we could go in and out, to no avail. No one knew what was going on.
-No Down comforter (or at least blankets) as stated in their description. When I called their customer service (and this goes any time you call them), someone takes your information and tells you someone will call you back. I called 3 times on friday (every 2 hours) to tell them that we needed comforters, and the 3rd time (at 6 PM) they told me that they were closed for the day and the weekend. They said that they will take my message but there's no guarantee that anyone will call me because they are closed for the weekend. So we have to sleep ALL of our stay with NO comforter OR blanket the whole length of our stay! Definitely FALSE ADVERTISEMENT. (no bathrobes either as stated in their description). Hotels.com tried to call them too on our behalf, and even had them leave a message. Still, no solution for us. I had to turn up the AC so that we wouldn't freeze at night.
-the bed had no fitted sheet. Just a plain sheet on the bottom and another one on top, so don't toss and turn while you sleep because the sheets move all over the place underneath you.
-there's only one key per room. Don't dare lose it: They'll charge you $200 to replace it. I didn't, thank goodness, but it's in their info once you come in.
It would have been great if there was any attention or service to the guests. You pay in advance, and are on your own afterward. If you plan to stay here, don't have high expectations.
- Also Known As:
- Residences At Icon Brickell - Miami By Elite City Stays Hotel
- Residences At Icon Brickell - Miami By Elite City Stays Hotel Miami
- Official Description (provided by the hotel):
- Ultra Luxury property offering international resort quality amenities and residential style units with full kitchens, private living dining spaces and balconies with breath-taking views in the center of Miami CBD. Offers 2 1/2 acre resort pool and deck, 30,000 square foot spa and gym, numerous on-site dining and nightlife options. Convenient to port, convention center, sports arena, nightlife and shopping. ... more less
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