The Element Miami International Airport is hard to find the first time, but once you know where it is you'll appreciate the location and access to the Miami Highways and airport. The hotel façade is modern simple and low since it is close to the airport.
The property is surrounded by walls and gated as it is in an industrial area close to the rental car lost and you do need a car since there is not much within walking distance.
As you enter the lot, the main lobby entrance is not obvious as there is no covered car port to protect you from the rain and the small area by the front door is blocked by planters so there is no room to park while you check in. there is no valet service, there is no bell desk and you self park for $10 per day.
The 2 person front desk is on your left as you walk in. The front desk agents are polite and welcoming although young and not very knowledgeable about the computer system, rates and SPG. the lobby area is a large open space with two levels, one is the breakfast area and the other a sitting area with nice modern furniture.
The breakfast is free and buffet style, very nice, with a variety of selections. The small food pantry is open 24 hours but only has snacks and drinks, no restaurant and no room service.
The rooms are great, spacious, comfortable, clean and the beds are a dream; except for the sofa bed which is very uncomfortable and the sheets they brought in for the sofa bed when I called the front desk had hairs on them.
One issue I found with the room was that the small lamps by the beds have no power plugs to charge your devices. You would have to either unplug the lamp to charge your phone or charge it on the desk. The lamps should be replaced with ones with power outlets. .
The bathroom is very nice and the shower is huge. The pool looks great. The gym is nice and clean also. The property is smoke free.
The hotel is Green all the time, therefore no green choice needed. No water bottles, separate filtered water faucet in the rooms, very nice.
All the rooms have either a full or partial kitchen equipped with all the appliances. A/V connectors on the desk for the TV, very nice, just bring your cables.
The wireless Internet is free and works everywhere but it is extremely SLOW and it times out and you have to reconnect after a while. A nice property like this one should have the fastest internet available at no additional cost.
I stay at Hotels for business and meet clients at the hotel. I expect a hotel to provide a friendly and knowledgeable staff, a peaceful business area where people can meet and talk and staff to provide solutions to guests requests.
I met a client in the lobby sitting area and while we were talking a construction crew came and started making a lot of noise which made it impossible to talk. I asked the front desk if there was an area where we could talk and they said that there wasn't any area in the hotel but that we could use a room for a couple of hours for $100; which I though was ridiculous since I am already paying for a room so I passed on that offer.
I also had to switch rooms because the construction noise woke me up around 7:00am. The plane noise doesn't bother me but sawing, drilling and hammering does.
When I switched rooms I left some clothes in the first room and housekeeping could not find them even though I asked every day until at checkout I asked to talk to the supervisor (he was very nice) and he found them in the closet and said that it had been logged on the wrong month.
Robert at the front desk was excellent and very helpful, he deserves praise.
I hope they stay friendly and clean as time goes by and if they take care of this issues I will be back.
- Official Description (provided by the hotel):
- Located just outside of Miami International Airport on picturesque Lake Palmer, we offer all of the amenities you need to thrive on long stays. ... more less
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