Would like to fully review this hotel, but unfortunately, after reserving a room two weeks in advance, and guaranteeing the room for late arrival, we were informed they had overbooked and would have to move us. This was the final insult for my family travelling on vacation after a 40 minute curb side wait for the Element shuttle the hotel had promised would materialize in 3 minutes. Another aggravating 15 minute wait in the lobby when they decided they wouldn't honour the guaranteed reservation, followed by 30 minutes in a grubby taxi to a distant hotel.
This staff at the hotel are clearly overwhelmed at the moment, and you will experience the lack of clarity or professionalism should you decide to stay here.
- Official Description (provided by the hotel):
- Located just outside of Miami International Airport on picturesque Lake Palmer, we offer all of the amenities you need to thrive on long stays. ... more less
- Reservation Options:
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