We are Starwood Preferred Guest members and just stayed at this hotel for 6 nights last week. This was our first stay at an Element Hotel, we have previously stayed at Aloft and Westin hotels in various cities all over the country.
I have to tell you how extremely disappointed I was with the hotel and will never stay there again.
TV did not work. We notified the front desk who sent an engineer to investigate. He told us they just installed Direct TV and now quite a few tv's aren't working correctly. He showed us how to reboot the tv and said we would need to do that every time we turned it on. He said that was the best solution he could come up with.
Three days in a row, we were locked out of our room because the key card would not work. Each time we had to go back to the front desk and ask them to rekey the card. When I asked them why this keeps happening, the desk clerk said "we don't know, but it happens all the time". He also said that they keep telling the manager but nothing is being done to fix it. Instead of walking all the way to our room (101), the key not working and having to walk back, we started stopping at the desk every time for the card to be rekeyed. Only one time did the clerk ask for our name or an ID before rekeying the card. This certainly causes a concern for security.
Free breakfast: After trying the free breakfast twice, we elected to go out to restaurants the rest of the week. The cereal was stale and the pastries were wet = worse free breakfast ever.
Parking: Why do you charge $9.00 a night for parking? The hotel is in an industrial area, and it is a huge parking lot. Why the need to charge? Ridiculous.
Our room and the hotel overall were not clean. I don't think our room nor the hallways were vacuumed the entire week. I honestly can't believe this is a Starwood hotel.
Why was the pool water so much colder than the ocean? We went to the pool twice and even though there were lots of people there, not one person would get in because it was so cold. I noticed the solar panels by the pool, do they not work?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.