Came to Miami for an athletic event on 10-30. Had some Ritz $s and decided to stay at this hotel for a couple of nights before moving up to Miami. The Ritz experience was great. Everybody goes to a great extent to make sure you are having a good stay. Every staff member from maid to porter to managers said 'hello' and inquired as to how your stay was and if there was anything about your room or other services you might need help with. I ate a continental breakfast in the restaurant and had 4 different people attending to me!! The rooms were wonderful. The pool is great -- big enough to swim laps in. The hotel is very close the the Coconut Grove waterfront and downtown area. I would definitely come back to this hotel. Look for packages. One night I was able to get a package that allowed free internet, free valet parking and free continental breakfast for only $ 20 over base room rate.