This property has a nice feel to it, it is not very uptight like most Ritz Carlton’s and overall the staff is helpful. With that said, the managers are nowhere to be found. My husband and I had some complaints due to the construction going on in the hotel which were not advised to us by the staff. We asked to speak to a manager and no one knew the where about of those individuals. We had Spa treatments as part of our American express packages and had great services with a gentlemen named Danilo and a nail appointment with Martha which was fantastic. Although the personnel providing the services were great, when we entered the spa there was no one there to greet us, we walked in to the lockers rooms and eventually found an older gentlemen who assisted us with locker keys. When we were done with the services and were ready to pay, same thing no one was at the front to assist us. My husband stepped outside to take a call while I was waiting. As my husband stepped outside a pencil that was hanging from the door fell, this noise was what advised the spa manager of our exit. I explained to Laura, the spa manager, that no one was there to greet us and that we were waiting for 10 minutes to check out. There was no apology and her over all demeanors was as if though she did not really care. I also noticed Laura was rushed to leave the spa because she had her purse hanging from her shoulder. This is obviously poor management to me and lack of service. Over all if you do not receive a good deal for the Ritz Carlton Coconut Grove you’re better off staying at a Marriot you will probably receive better service and get a better bank for your buck.