There is nothing out of the ordinary about this property. Hotel rooms reed renovation. Lobby is gorgeous. Staff is spotty - when we checked in at almost 2 AM after delayed flight and terrible trip, they made us wait at the front desk even when we called ahead for 20 minutes until they found a room. Alternatively the next morning the front desk staff was great and very helpful! The staff at the pool was horrible. I sat out there for 2 hours and no one came to me to ask if I needed anything. I actually flagged one down and asked for a menu and he never came back. I had to go to the bar for a drink and waited an additional 15 minutes there. The next day was no better. The pool has no security - there is a gate in the back that anyone from the street can access.
Brunch was amazing with bottomless mimosas! The food at the hotel restaurant inside was also great for lunch. Pricey, but expected for the Ritz. All in all if I had the chance to go to Miami again, I would go to Key Biscayne and not here. It's not worth the money!
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- Also Known As:
- The Ritz Carlton Coconut Grove, Miami Hotel Miami
- Coconut Grove Ritz Carlton
- Ritz Coconut Grove