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“Good value” 4 of 5 stars
Review of The Ritz Carlton Coconut Grove, Miami

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The Ritz Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #20 of 130 hotels in Miami
Port Washington NY
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Good value”
4 of 5 stars Reviewed May 27, 2014

To whom it may concern

I have traveled the globe from Asia to the Middle East from Europe to Russian Canada and South America

Overall this was a short 3 day stay here the location is far from the best but not terrible the hotel is a little dated at this point but the rooms are clean and the lobby is nice

The price I got on the room was more then fair if for the service alone

I would go back if I needed a place to stay in Miami

Food by the pool is a bit pricey

  • Stayed November 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review, May 28, 2014
Dear Mr. Mike,

Thank you for taking the time to share your experience with us. I truly appreciate your constructive feedback. We certainly take our guest comments in the highest regards as this is a great tool for our continued efforts to providing a refined ambiance for all of our guests.
Thank you once again for this information and we look forward to welcoming you back in the near future.

William Yahr
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 25, 2014

Only stayed 1 night on our way to Antigua and this was our first time at the Coconut Grove location. We are RC Rewards members, but we were not expecting any special consideration since we were there for <24 hours. As it turns out, were upgraded to a corner suite with a dining room, extra half bath, two balconies, and a separate KS bedroom. The fold-out sofa in the parlor was made into another bed by housekeeping. The property is quite pleasant and the views from the room were wonderful water vistas. We didn't eat there (see the review for Jaguar), but had drinks in the lobby bar and really enjoyed the setting. As is always the case with The RC, excellence is their style. From bellhops to front desk to housekeeping, everyone is pleasant, smiling, and genuinely interested in making the guests' stay a memorable one. Great job!

Room Tip: Consider taking the RC Chase credit card for the perks it offers if you travel frequently and stay a...
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Green Features: My experience is that they may not change the sheets daily, but the towels always seem to be replaced
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review, May 28, 2014
Dear Eknetsche,

Thank you for the wonderful review of your recent experience at The Ritz-Carlton Coconut Grove, Miami. I enjoyed reading your comments and just knowing that we exceeded your expectations, is quite rewarding. We are so fortunate to have you as a loyal Ritz-Carlton Rewards guest and we look forward to welcoming you back in the future.

Warmest regards,

William Yahr
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 17, 2014

Attended a conference over the past few days. And all the staff deserve a medal. Top notch service. But some pretty basic issues when paying top $ . The upgrade to a water view room was not an upgrade at all - as the building site outside the front starts work at 6am...no sleep in. And there are clearly gremlins in the hot water system... A minimum of 5 mins prior to wanting hot water you need to turn on the taps....

Room Tip: Make sure you get a room without a view whilst the construction is happening
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Green Features: Terrible - you need to waste litres of water before getting any hot!
  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review, May 19, 2014
Dear Mr. Singas,

Thank you for sharing your recent experience with us. I am so sorry to hear the neighborhood enhancement project did not allow you to enjoy your stay to the fullest. I understand your frustration and hope the next time you decide to visit us in the Grove you will have a much better experience.
Furthermore, thank you for your comments of the wonderful service provided by our Ladies and Gentlemen. Our guest comments are very important to us and are valuable in our continuous effort to provide the finest service.

Warmest regards,

William Yahr
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 15, 2014

First, let me say, we have stayed at a number of Ritz Carlton properties and this one does not hold up to the star quality of the others. We booked our deluxe two queen room a month before, only to find a few days before our arrival that the reservation said "King" not two Queens. We called the property directly and were told they would make sure we had two queen beds. On our arrival, the front desk said our reservation was for a "King" and they had no queens available. We were given a rollaway, which for a tall teenager, was very uncomfortable! We were not told at any time in this process that the "ocean view" rooms faced a very LARGE CONSTRUCTION SITE with tall cranes LOUDLY banging all day and all night!
The one huge saving grace (added a star) was a Ms. Elizabeth Morison, at the front desk, who was gracious, informative……and upgraded our room to the Presidential Suite, the next evening!!
This, of course, erased all the previous misfortune…..except for the loud banging all night….but it made it easier to take :)

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review, May 17, 2014
Dear Andygirl59,

Thank you for sharing your feedback with the viewers of tripadvisor. I was quite disappointed to learn that your experience had a rocky start. However, reading further that Elizabeth took ownership in providing a beautiful accommodation for you and your family was wonderful to hear. Providing genuine care and comfort to our guests is our highest mission and I am happy that Elizabeth was able make this possible.
Thank you once again for sharing your experience and we look forward to the opportunity of welcoming back in the future.

Regards,

William Yahr
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 14, 2014

Amazing hotel. The room is very ample, classy and luxurious. The bathroom is the same. Every single detail has been taken care of. The terrace or balcony was very nice. The neighbourhood not, though. Looks like and old part of the city that "once upon a time" was an upscale residencial area.
The bar and the restaurant, very good. Staff is really amazing (a total 10/10).

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review, May 17, 2014
Dear 1974GGT,

Thank you for sharing your review with the viewers of tripadvisor. I am so happy to know that you had a wonderful experience with us and enjoyed the facility. Reading your comment was very rewarding for me and my entire team. I look forward to the opportunity of welcoming you back to our little oasis in the Grove in the near future.

Warmest regards,

William Yahr
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Rica
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 4, 2014

Stayed one night for work, and the hotel its nice, but not a Ritz for my taste. We checked in at 8pm and the only "restaurant" open was some tables, next to the bar in the very small lobby at the entrance. The food was good thought, but not awesome.
We tried to book a meeting room that night for the next morning, but the guy at the reception could not do it, we had to call the next morning. As it was a sunday, we could not use a proyector as the company they hire to provide it, does not work on sundays.
I get it we were last minute, but its a Ritz, not a holiday Inn! However, a very nice lady called Maria booked us the meeting room and we had lunch there.
The rooms are nice, the bathroom is spacious but service is not great.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review, May 5, 2014
Good day Ms. Alvarez,

Thank you for taking the time to provide us feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. I apologize your experience was not a memorable one. Please know that your satisfaction is very important to us and we value your feedback which is used to improve our guest experience.
Thank you once again for sharing this information and we hope to have an opportunity to welcome you back in the future.

Regards,

Hotel Manager
William Yahr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 of 5 stars Reviewed April 26, 2014

We made reservations at this hotel for 3 nights starting 4/22/14 with hotels.com. With our confirmation in hand we showed up only to be told that there was no reservation on file at this location. We were then asked to find alternative accommodation for my family of four that includes two small kids. We were further told that we will be accommodated for only one night that the hotel was completely booked and must pay the rate that was fixed for that day. Despite being elite members with the ritz carlton I was very disappointed the way they handle this situation.
I was also made aware that this happens all the time from the hotel reception. There must be a better way of handling a situation like this. We were literally stranded, and was told to find another hotel at 5.00 pm.
We were sent 3 emails from hotel.com on our confirmation. This is presently being investigated.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeldar T, Manager at The Ritz Carlton Coconut Grove, Miami, responded to this review, April 30, 2014
Dear Dehoopgal,

Thank you for taking the time to leave your review on Trip Advisor. I am very sorry to hear of your unfortunate experience and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number 786-470-1101.

I look forward to hearing from you.

William Yahr
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#9 Luxury Hotel in Miami
#16 Family Hotel in Miami
#20 Business Hotel in Miami
#32 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz Carlton Coconut Grove, Miami 5*
Reservation Options:
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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