First, let me say, we have stayed at a number of Ritz Carlton properties and this one does not hold up to the star quality of the others. We booked our deluxe two queen room a month before, only to find a few days before our arrival that the reservation said "King" not two Queens. We called the property directly and were told they would make sure we had two queen beds. On our arrival, the front desk said our reservation was for a "King" and they had no queens available. We were given a rollaway, which for a tall teenager, was very uncomfortable! We were not told at any time in this process that the "ocean view" rooms faced a very LARGE CONSTRUCTION SITE with tall cranes LOUDLY banging all day and all night!
The one huge saving grace (added a star) was a Ms. Elizabeth Morison, at the front desk, who was gracious, informative……and upgraded our room to the Presidential Suite, the next evening!!
This, of course, erased all the previous misfortune…..except for the loud banging all night….but it made it easier to take :)